Chatwoot
9.4#1 in help desk softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitChatwoot vs SupportBee
SupportBee
7.0#44 in help desk softwareFrom $20 a monthWebAPI
VisitWhat both publish
| Fact | Chatwoot | SupportBee |
|---|---|---|
| Free plan | Yes | No |
| Knowledge base | Chatwoot provides customizable help-center portals, multiple portals for different brands or products, multilingual content, and AI-powered search. | The knowledge base can publish answers for customer self-service or provide a private knowledge base for the team. |
| Paid from | 19 | 17 |
| Product | Chatwoot is an AI-powered, open-source customer support platform with an omnichannel support desk and knowledge base. | SupportBee turns customer emails into organized tickets that teams can assign, discuss, and resolve together. |
| Security | Chatwoot states that it is SOC 2 Type II certified, GDPR compliant, and encrypts data at rest and in transit with AES-256 using AWS KMS hardware security modules. | SupportBee says every page is served over HTTPS and offers two-factor authentication using codes from the Google Authenticator app. |
Chatwoot plans
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
SupportBee plans
- Startup$20 a month
- Enterprise$25 a month
Pick Chatwoot if…
Chatwoot suits support, sales, or engagement teams that want to manage multiple conversation channels together. It also fits teams that need self-hosting, API access, or a shared knowledge base.
Pick SupportBee if…
You want what its maker publishes above — check its page for the details.