Smartly.ai
The facts below are what the maker publishes about Smartly.ai, checked and dated. Our editors have not written about it yet.
The facts
Each one read from Smartly.ai's own pages, with the date it was checked.
What it does
- Agent capabilities
- Agents can use an organization’s knowledge sources, show traces of sources and actions, and transfer complex or sensitive requests to a human with context.checked 12 Oct 2026
- Agents
- Agents can handle interactions by chat, voice or phone, access company data and act in business tools without relying on a single LLM.checked 12 Oct 2026
- AI agents
- Its multilingual agents can interact through chat, voice, and phone, access business data, and take actions in connected systems.checked 13 Oct 2026
- AI bot generation
- Yeschecked 21 Sep 2026
- Channels and integrations
- The Agents page lists WhatsApp, Teams, phone, Messenger and Instagram channels, plus Salesforce CRM, SAP ERP, Microsoft Dynamics, REST APIs and webhooks as systems or connections.checked 12 Oct 2026
- Compliance
- Smartly.ai’s code of conduct says it follows GDPR principles for data processed in the European Union and considers local regulations in relevant regions.checked 13 Oct 2026
- Deployment
- Agents can be deployed in cloud, private cloud, or on-premise environments.checked 13 Oct 2026
- Deployment channels
- multichannelchecked 21 Sep 2026
- Documentation status
- The documentation page marks Workflows, Documents AI and Annotate documentation as coming soon.checked 12 Oct 2026
- Document data controls
- Documents AI offers on-premise processing and a cloud option described as encrypted, client-isolated, and hosted in a region of the customer’s choice.checked 13 Oct 2026
- Document processing
- Documents AI extracts structured information from documents and supports formats including JSON, Markdown, HTML, and TXT.checked 13 Oct 2026
- Documents AI
- Documents AI extracts structured or raw information from images and documents, including scans and photos, and supports outputs such as JSON, Markdown, HTML and TXT.checked 12 Oct 2026
- Documents AI API
- Documents AI can be used through a web interface or integrated into other systems through its REST API.checked 13 Oct 2026
- Documents AI deployment and security
- The Documents AI page describes on-premise processing within the customer’s infrastructure and a cloud option with regional hosting, end-to-end encryption and data isolation by customer.checked 12 Oct 2026
- Human handoff
- Yeschecked 21 Sep 2026
- Integrations
- The Agents page lists Salesforce, SAP, Microsoft Dynamics, REST APIs, webhooks, WhatsApp, Teams, Messenger, and Instagram among systems and channels.checked 13 Oct 2026
- Intended users
- The company presents its products for enterprise operations, including customer support, banking, human resources, public services, finance, and insurance.checked 13 Oct 2026
- Knowledge-base answers
- Yeschecked 21 Sep 2026
- Knowledge grounding
- Agents use an organization’s documents and other knowledge sources to produce answers grounded in those sources.checked 13 Oct 2026
- Model choices
- The Agents page names OpenAI, Anthropic, Mistral, Google, DeepSeek, and Qwen as supported model providers.checked 13 Oct 2026
- Model providers
- The Agents page names OpenAI, Anthropic, Mistral, Google, DeepSeek and Qwen as model options.checked 12 Oct 2026
- Privacy
- Smartly.ai says bot conversation data is encrypted in transit and at rest, and that access beyond what is contractually necessary requires temporary customer authorization.checked 13 Oct 2026
The company
- Founded
- 2012checked 28 Sep 2026
- Headquarters
- Vexin-sur-Epte, Francechecked 28 Sep 2026
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