Sinch Contact Pro
The facts below are what the maker publishes about Sinch Contact Pro, checked and dated. Our editors have not written about it yet.
Plans and prices
From Sinch Contact Pro's own pricing page, checked 12 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Sinch Contact Pro | Priced on request | Pricing not listed on the product page · Contact sales for pricing. |
The facts
Each one read from Sinch Contact Pro's own pages, with the date it was checked.
What it does
- Chatbots
- Sinch Chatlayer is described as pre-integrated out of the box with Contact Pro.checked 12 Oct 2026
- Cloud service
- Contact Pro runs in the cloud and is presented as a way to reduce infrastructure and maintenance costs.checked 12 Oct 2026
- Digital channel scope
- omnichannelchecked 23 Sep 2026
- Inbound calling
- Yeschecked 23 Sep 2026
- Integrations
- The product lists out-of-box integrations with Salesforce, ServiceNow, and SAP, plus RESTful APIs and an open extension framework.checked 12 Oct 2026
- Intended users
- The product page describes Contact Pro for customer service teams and highlights agents, supervisors, and managers.checked 12 Oct 2026
- Interaction history
- Agents can view call logs, recordings, chat transcripts, and script and survey results.checked 12 Oct 2026
- IVR builder
- Yeschecked 23 Sep 2026
- Omnichannel support
- Agents can handle inbound and outbound phone calls, email, chat, video, SMS, and messaging apps through one tool.checked 12 Oct 2026
- Outbound campaigns
- The product supports outbound campaigns with preview, progressive, or predictive automated dialing.checked 12 Oct 2026
- Outbound dialer
- Yeschecked 23 Sep 2026
- Purpose
- Sinch Contact Pro brings calls, email, web chat, video, SMS, and messaging apps into one contact center solution.checked 12 Oct 2026
- Routing
- Contact-attached data and skills-based routing connect customers with suitably skilled agents.checked 12 Oct 2026
- Security certifications
- Sinch's Trust Center lists ISO 27001:2022, SOC 2 Type II, PCI, GDPR, CSA, HECVAT, and HIPAA badges, and says certifications may apply to specific products.checked 12 Oct 2026
- Security practices
- The Trust Center summary says Sinch conducts annual third-party audits and penetration testing and has a disaster recovery plan.checked 12 Oct 2026
- Supervision
- A Supervisor Dashboard web application provides real-time dashboards and alerts and lets supervisors adjust agent queue assignments, skill levels, and staffing.checked 12 Oct 2026
- Support
- Sinch lists regional support phone numbers and weekday service hours for the Americas, EMEA, Singapore, and Melbourne.checked 12 Oct 2026
The company
- Founded
- 2018checked 28 Sep 2026
- Headquarters
- Stockholm, Swedenchecked 28 Sep 2026
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