Amazon Connect
7.9#1 in capacity planning softwareAndroidiOSWebAPI
VisitAmazon Connect vs Sinch Contact Pro
Sinch Contact Pro
6.1#101 in call center softwareWebAPI
VisitWhat both publish
| Fact | Amazon Connect | Sinch Contact Pro |
|---|---|---|
| Digital channel scope | omnichannel | omnichannel |
| Founded | 2017 | 2018 |
| Headquarters | Seattle, Washington | Stockholm, Sweden |
| Inbound calling | Yes | Yes |
| Integrations | AWS documents Customer Profiles integrations with Salesforce, ServiceNow, Marketo, and Zendesk through Amazon AppFlow. | The product lists out-of-box integrations with Salesforce, ServiceNow, and SAP, plus RESTful APIs and an open extension framework. |
| IVR builder | Yes | Yes |
| Outbound dialer | Yes | Yes |
Amazon Connect plans
- Amazon Connect Customer — chatPriced on request
- Amazon Connect Customer — SMS and 3P messagingPriced on request
- Amazon Connect Customer — voicePriced on request
- Amazon Connect Customer — emailPriced on request
- Chat$0.01, paid once
- SMS and 3P messaging$0.01, paid once
Sinch Contact Pro plans
- Sinch Contact ProPriced on request
Pick Amazon Connect if…
Amazon Connect Customer is aimed at enterprises delivering customer experiences across multiple touchpoints. Its channel coverage and agent features also suit teams coordinating automated and human assistance.
Pick Sinch Contact Pro if…
You want what its maker publishes above — check its page for the details.