Genesys Cloud CX
8.8#1 in call center softwareFrom $75 a monthAndroidiOSWebAPI
VisitGenesys Cloud CX vs Sinch Contact Pro
Sinch Contact Pro
6.1#101 in call center softwareWebAPI
VisitWhat both publish
| Fact | Genesys Cloud CX | Sinch Contact Pro |
|---|---|---|
| Founded | Gartner lists Genesys as founded in 1990. | 2018 |
| Headquarters | Menlo Park, California, United States | Stockholm, Sweden |
| Integrations | Genesys advertises more than 600 turnkey applications and integrations from over 300 partners through AppFoundry. | The product lists out-of-box integrations with Salesforce, ServiceNow, and SAP, plus RESTful APIs and an open extension framework. |
| Security certifications | Genesys lists GDPR, HIPAA, FedRAMP, PCI DSS, ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, SOC 1 Type 2, SOC 2 Type 2 and SOC 3 Type 2 among its compliance programs. | Sinch's Trust Center lists ISO 27001:2022, SOC 2 Type II, PCI, GDPR, CSA, HECVAT, and HIPAA badges, and says certifications may apply to specific products. |
Genesys Cloud CX plans
- Genesys Cloud CX 1$75 a month
- Genesys Cloud CX 2$115 a month
- Genesys Cloud CX 3$155 a month
- Genesys Cloud CX 4$240 a month
Sinch Contact Pro plans
- Sinch Contact ProPriced on request
Pick Genesys Cloud CX if…
Genesys Cloud CX suits contact centers that need voice or omnichannel routing, workforce management and team collaboration. It also fits organizations coordinating AI governance across contact-center operations, service, IT and development teams.
Pick Sinch Contact Pro if…
You want what its maker publishes above — check its page for the details.