Shared Inbox by Canary
Shared Inbox by Canary brings team email and helpdesk work into a shared workspace.
What Shared Inbox by Canary is
Shared Inbox by Canary brings team email and helpdesk work into a shared workspace. Team members can assign emails, track conversation status, and use internal chat, mentions, templates, ticket labels, thread merging, search, analytics, and CSAT. AI can route incoming messages to a team member based on their subject, answer recurring questions using uploaded help documents, and send follow-ups automatically. The service connects to Gmail, Microsoft 365, and IMAP, and is available on iOS, macOS, web, and Windows. Starter costs $10 a month, billed monthly, and includes one shared inbox, ticket assignment and status, internal chat and mentions, shared templates, a built-in helpdesk, and an AI chatbot with up to 100 training materials and 100 responses. Business costs $20 a month, billed monthly; Scale costs $30 a month, billed monthly. There is no free plan, but a 14-day trial is available. The privacy policy says data is encrypted in transit and at rest, with role-based access controls and regular security audits.
Good
- Connects Gmail, Microsoft 365, and IMAP.
- Assigns emails and tracks conversation status.
- AI can route messages and answer repeated questions.
- Available on iOS, macOS, web, and Windows.
Watch out
- No free plan is available.
- Starter chatbot is limited to 100 materials and responses.
- Plans are billed monthly.
Who it suits
Starter is aimed at teams getting started with shared email, while Business targets customer support teams. Scale is intended for high-volume teams with compliance needs.
Verdict
Shared Inbox by Canary combines shared email handling with assignment, team collaboration, and AI support. It may suit teams that want those tools together, but there is no free plan and chatbot capacity varies by tier.
Plans and prices
From Shared Inbox by Canary's own pricing page, checked 7 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Starter | $10 a month | 100 Training materials · 100 Responses · per user /month |
| Business | $20 a month | 1,000 Training materials · 1,000 Responses · per user /month |
| Scale | $30 a month | 10,000 Training materials · 10,000 Responses · per user /month |
The facts
Each one read from Shared Inbox by Canary's own pages, with the date it was checked.
What it does
- AI data handling
- The privacy policy says user data is not used to train generalized AI models and that AI providers are not allowed to retain or use it for model training or improvement.checked 7 Oct 2026
- AI routing
- The product says AI routes incoming messages to the appropriate team member based on their subject, such as billing questions or bug reports.checked 7 Oct 2026
- Assignment
- Teams can assign emails to members and see conversation status to reduce duplicate replies and dropped conversations.checked 7 Oct 2026
- Automation
- AI can answer repetitive questions from uploaded help documents and automatically send follow-ups.checked 7 Oct 2026
- Data location
- The privacy policy says collected information is stored on the company's servers in Germany.checked 7 Oct 2026
- Email providers
- The site lists Gmail, Microsoft 365, and IMAP as supported email connections.checked 7 Oct 2026
- Integrations
- The pricing page includes Lite integrations in Business and Advanced integrations in Scale but does not name the integrated services.checked 7 Oct 2026
- Other features
- Features include shared templates, internal chat and mentions, ticket status and assignment, issue tagging, thread merging, search, analytics, and CSAT.checked 7 Oct 2026
- Product
- Shared Inbox by Canary is a collaborative team inbox built to help teams organize and respond to email together.checked 7 Oct 2026
- Security
- The privacy policy says data is encrypted in transit with TLS and at rest with AES, with role-based access controls and regular security audits.checked 7 Oct 2026
- Setup
- The site says setup takes 15 minutes and requires no engineering.checked 7 Oct 2026
- Support
- The Scale plan includes priority support, and the site offers a personalized demo session.checked 7 Oct 2026
The company
- Company
- The About page says Shared Inbox by Canary began as a solution to the Canary Mail team's internal email collaboration needs.checked 7 Oct 2026
- Intended teams
- The site describes Starter as for getting started with team email, Business for customer support teams, and Scale for high-volume teams with compliance needs.checked 7 Oct 2026
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