ServicePilot VoIP Monitoring
ServicePilot VoIP Monitoring monitors call infrastructures and collaboration platforms across environments including Cisco, Avaya, Microsoft, Oracle SBC, Gen…
What ServicePilot VoIP Monitoring is
ServicePilot VoIP Monitoring monitors call infrastructures and collaboration platforms across environments including Cisco, Avaya, Microsoft, Oracle SBC, Genesys, Mitel, Sonus, AudioCodes, and Poly. It discovers voice, video, and unified communications resources and inventories phones, gateways, video bridges, and licenses. Call quality analysis can be viewed globally, by site, or by user. The service correlates server, network, and application performance indicators with zone-based call quality to help locate incidents. For Avaya Aura, it also analyzes the amount of call time spent with a bad MOS. Deployment options include SaaS, hybrid, and on-premise. A free account provides access to real-time monitoring without credit card or bank details; the 15-day trial is offered when data retention is needed. SaaS Base retains 13 months of historical data, while on-premise retention is custom. The SaaS Base subscription is listed at $435 a month per node.
Good
- Discovers voice, video, and UC resources
- Analyzes call quality by site and user
- Correlates infrastructure performance with call quality
- Offers SaaS, hybrid, and on-premise deployments
Watch out
- SaaS Base retains 13 months of historical data
- On-premise retention is custom
- The 15-day trial is offered when data retention is needed
- On-premise contracts and commitments exceed one year
Who it suits
It suits organizations monitoring voice and collaboration systems across multiple vendors, sites, or users. Teams choosing SaaS, hybrid, or on-premise deployment can compare those options with their retention needs.
Verdict
ServicePilot combines resource discovery, call-quality analysis, and infrastructure correlation across a broad set of listed vendors. Review the retention terms, deployment options, and per-object or per-node pricing basis before choosing a plan.
Plans and prices
From ServicePilot VoIP Monitoring's own pricing page, checked 30 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Object Monitoring | $0.50 a month | decreasing based on quantity · VoIP Avaya, Cisco, Oracle SBC and Genesys listed · per object per month |
| SaaS Base subscription | $435 a month | decreasing based on quantity · VoIP monitoring is listed as an option in the object monitoring category · per node per month |
The facts
Each one read from ServicePilot VoIP Monitoring's own pages, with the date it was checked.
What it does
- Automatic discovery
- It automatically discovers Voice, Video and UC resources and inventories phones, gateways, video bridges and licenses.checked 30 Sep 2026
- Avaya metric
- For Avaya Aura, a feature analyzes the volume of seconds with a bad MOS during a call.checked 30 Sep 2026
- Call quality
- Call quality analysis covers communications globally, by site and by user.checked 30 Sep 2026
- Deployment
- The page describes SaaS, hybrid and on-premise deployment options.checked 30 Sep 2026
- Hosting
- The site says its free cloud monitoring offer is hosted through a partnership with Microsoft Azure.checked 30 Sep 2026
- Multivendor support
- The product describes monitoring for Cisco, Avaya, Microsoft, Oracle SBC, Genesys, Mitel, Sonus, AudioCodes and Poly environments.checked 30 Sep 2026
- On-premise commitment
- The on-premise platform page lists contracts and commitments longer than one year and says VoIP and mainframe monitoring are additional solutions.checked 30 Sep 2026
- Performance correlation
- The product correlates server, network and application performance indicators with zone-based call quality to help locate incidents.checked 30 Sep 2026
- Purpose
- ServicePilot VoIP Monitoring monitors call infrastructures and collaboration platforms.checked 30 Sep 2026
- Retention limit
- The pricing FAQ says SaaS Base retains 13 months of historical data, while on-premise retention is custom.checked 30 Sep 2026
- Security
- ServicePilot describes Active Directory or LDAP authentication and HTTP, SSL and TLS among its security features.checked 30 Sep 2026
- Support
- Free SaaS support tickets can be opened by email; SaaS Base supports email or phone; on-premise also offers a customer portal, with phone and chat available on business days during stated CET+1 hours.checked 30 Sep 2026
Money
- Free access
- The pricing page says an account provides free access to real-time monitoring features without credit card or bank details.checked 30 Sep 2026
- Trial
- The pricing page says a 15-day trial can be offered when data retention is needed.checked 30 Sep 2026
The company
- Headquarters
- Pornichet, Francechecked 28 Sep 2026
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