ServicePilot VoIP Monitoring

B tier on VoIP Monitoring SoftwareScore 7.6 · #7 of 20

Android app: Not listed
Free plan: Trial only
Paid plans from: $0.50/mo
Runs on: self-hosted, Web

servicepilot.com

Summary

ServicePilot VoIP Monitoring monitors call infrastructures and collaboration platforms across environments including Cisco, Avaya, Microsoft, Oracle SBC, Genesys, Mitel, Sonus, AudioCodes, and Poly. It discovers voice, video, and unified communications resources and inventories phones, gateways, video bridges, and licenses. Call quality analysis can be viewed globally, by site, or by user. The service correlates server, network, and application performance indicators with zone-based call quality to help locate incidents. For Avaya Aura, it also analyzes the amount of call time spent with a bad MOS. Deployment options include SaaS, hybrid, and on-premise. A free account provides access to real-time monitoring without credit card or bank details; the 15-day trial is offered when data retention is needed. SaaS Base retains 13 months of historical data, while on-premise retention is custom. Object monitoring is listed from $0.50 per object per month, with pricing decreasing based on quantity. The SaaS Base subscription is listed at $435.00 USD per month per node.

Who it is for

It suits organizations monitoring voice and collaboration systems across multiple vendors, sites, or users. Teams choosing SaaS, hybrid, or on-premise deployment can compare those options with their retention needs.

What is good

Discovers voice, video, and UC resources
Analyzes call quality by site and user
Correlates infrastructure performance with call quality
Offers SaaS, hybrid, and on-premise deployments

What to know first

SaaS Base retains 13 months of historical data
On-premise retention is custom
The 15-day trial is offered when data retention is needed
On-premise contracts and commitments exceed one year

Verdict

ServicePilot combines resource discovery, call-quality analysis, and infrastructure correlation across a broad set of listed vendors. Review the retention terms, deployment options, and per-object or per-node pricing basis before choosing a plan.

ServicePilot VoIP Monitoring plans and pricing

All plans

Object Monitoring $0.50/mo per object per month decreasing based on quantity · VoIP Avaya, Cisco, Oracle SBC and Genesys listed servicepilot.com · 30 Sept 2026

SaaS Base subscription $435/mo per node per month decreasing based on quantity · VoIP monitoring is listed as an option in the object monitoring category servicepilot.com · 30 Sept 2026

Compared on VoIP monitoring software

Free plan: Yesservicepilot.com
Paid from: $0.50/moservicepilot.com
MOS scoring: Yesservicepilot.com
Jitter tracking: Yesservicepilot.com
Packet-loss tracking: Yesservicepilot.com
SIP trunk monitoring: Yesservicepilot.com

Facts

Purpose: ServicePilot VoIP Monitoring monitors call infrastructures and collaboration platforms.servicepilot.com · 30 Sept 2026
Multivendor support: The product describes monitoring for Cisco, Avaya, Microsoft, Oracle SBC, Genesys, Mitel, Sonus, AudioCodes and Poly environments.servicepilot.com · 30 Sept 2026
Automatic discovery: It automatically discovers Voice, Video and UC resources and inventories phones, gateways, video bridges and licenses.servicepilot.com · 30 Sept 2026
Call quality: Call quality analysis covers communications globally, by site and by user.servicepilot.com · 30 Sept 2026
Performance correlation: The product correlates server, network and application performance indicators with zone-based call quality to help locate incidents.servicepilot.com · 30 Sept 2026
Avaya metric: For Avaya Aura, a feature analyzes the volume of seconds with a bad MOS during a call.servicepilot.com · 30 Sept 2026
Deployment: The page describes SaaS, hybrid and on-premise deployment options.servicepilot.com · 30 Sept 2026
On-premise commitment: The on-premise platform page lists contracts and commitments longer than one year and says VoIP and mainframe monitoring are additional solutions.servicepilot.com · 30 Sept 2026
Free access: The pricing page says an account provides free access to real-time monitoring features without credit card or bank details.servicepilot.com · 30 Sept 2026
Trial: The pricing page says a 15-day trial can be offered when data retention is needed.servicepilot.com · 30 Sept 2026
Retention limit: The pricing FAQ says SaaS Base retains 13 months of historical data, while on-premise retention is custom.servicepilot.com · 30 Sept 2026
Support: Free SaaS support tickets can be opened by email; SaaS Base supports email or phone; on-premise also offers a customer portal, with phone and chat available on business days during stated CET+1 hours.servicepilot.com · 30 Sept 2026
Hosting: The site says its free cloud monitoring offer is hosted through a partnership with Microsoft Azure.servicepilot.com · 30 Sept 2026
Security: ServicePilot describes Active Directory or LDAP authentication and HTTP, SSL and TLS among its security features.servicepilot.com · 30 Sept 2026