ServicePilot VoIP Monitoring
6.2#10 in voip monitoring softwareFrom $0.50 a monthWebSelf-hosted
VisitServicePilot VoIP Monitoring vs Telchemy SQmediator
Telchemy SQmediator
6.7#4 in voip monitoring softwareAndroidWebAPILinux
VisitWhat both publish
| Fact | ServicePilot VoIP Monitoring | Telchemy SQmediator |
|---|---|---|
| Deployment | The page describes SaaS, hybrid and on-premise deployment options. | SQmediator runs on Linux server hardware or virtual machines and can be deployed on-premises, in the cloud, or in data centers. |
| Headquarters | Pornichet, France | Alpharetta, Georgia, USA |
| Purpose | ServicePilot VoIP Monitoring monitors call infrastructures and collaboration platforms. | SQmediator monitors and troubleshoots VoIP, video, and data service performance in real time. |
| Security | ServicePilot describes Active Directory or LDAP authentication and HTTP, SSL and TLS among its security features. | Telchemy says the application is hardened against attacks including SQL/XSS injection and brute-force password attacks, and has role-based access controls and password rules. |
| Support | Free SaaS support tickets can be opened by email; SaaS Base supports email or phone; on-premise also offers a customer portal, with phone and chat available on business days during stated CET+1 hours. | Telchemy offers customer-portal support tickets, support by contact form or phone, and optional web-based or on-site training. |
ServicePilot VoIP Monitoring plans
- Object Monitoring$0.50 a month
- SaaS Base subscription$435 a month
Telchemy SQmediator plans
- Business EditionPriced on request
- Enterprise EditionPriced on request
- Service Provider EditionPriced on request
- Small Business EditionPriced on request
- Small Service Provider EditionPriced on request
Pick ServicePilot VoIP Monitoring if…
It suits organizations monitoring voice and collaboration systems across multiple vendors, sites, or users. Teams choosing SaaS, hybrid, or on-premise deployment can compare those options with their retention needs.
Pick Telchemy SQmediator if…
SQmediator suits enterprise, government, and service-provider teams that need to monitor service quality across many customers or sites. It is also relevant to teams seeking both passive monitoring and simulated service tests.