ServiceNow Service Level Management

What ServiceNow Service Level Management is

ServiceNow Service Level Management is a web-based service for managing service-level agreements (SLAs). Its scope covers both sides of SLA management, and it includes business-hour calendars, automated escalations and SLA reporting. API access is available, which can support connections to other software. The product is offered on a paid basis, with pricing available on request. ServiceNow was founded in 2004 and is headquartered in Santa Clara, California, United States. The listed details point to an option for organizations that need to define service-level commitments, track them against working-hour schedules and respond when escalation is needed. Reporting provides a way to review SLA performance, while API access offers another route for integrating the service into a broader software environment. The available platform is web, so the listed offering is accessed through a browser rather than a named mobile platform.