ServiceNow Service Level Management

C tier on IT SLA Management SoftwareScore 5.7 · #46 of 50

Android app: Not listed
Free plan: No
Runs on: Web

servicenow.com

Summary

ServiceNow Service Level Management is a web-based service for managing service-level agreements (SLAs). Its scope covers both sides of SLA management, and it includes business-hour calendars, automated escalations and SLA reporting. API access is available, which can support connections to other software. The product is offered on a paid basis, with pricing available on request. ServiceNow was founded in 2004 and is headquartered in Santa Clara, California, United States. The listed details point to an option for organizations that need to define service-level commitments, track them against working-hour schedules and respond when escalation is needed. Reporting provides a way to review SLA performance, while API access offers another route for integrating the service into a broader software environment. The available platform is web, so the listed offering is accessed through a browser rather than a named mobile platform.

Who it is for

It suits organizations managing SLAs across both sides of service commitments, especially those needing business-hour calendars, escalation automation and reporting. Teams requiring API access may also find the listed integration option relevant.

What is good

Covers both sides of service-level agreements.
Automates SLA escalations.
Includes business-hour calendars.
Provides SLA reporting and API access.

What to know first

Paid product; pricing is available on request.
Web is the only listed platform.

Verdict

ServiceNow Service Level Management brings SLA scope, working-hour calendars, escalation automation and reporting together in a web offering. Pricing is available on request, so buyers will need to ask ServiceNow for cost details.