ServiceNow Communities
The facts below are what the maker publishes about ServiceNow Communities, checked and dated. Our editors have not written about it yet.
Plans and prices
From ServiceNow Communities's own pricing page, checked 9 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Communities | Priced on request | Available with Customer Service Management and HR Service Delivery |
The facts
Each one read from ServiceNow Communities's own pages, with the date it was checked.
What it does
- Available with
- The product page lists Customer Service Management and HR Service Delivery as ServiceNow products that include Communities.checked 9 Oct 2026
- Case integration
- Unanswered questions can be escalated into cases manually or automatically using workflows.checked 9 Oct 2026
- Content and moderation
- Communities supports images, videos, and blogs with granular access controls, approval-based moderation, and user content reports.checked 9 Oct 2026
- Engagement tools
- The product includes dashboards for engagement KPIs, gamification with points and badges, and online or in-person event pages.checked 9 Oct 2026
- Forums and subscriptions
- Users can engage in forums and topics, subscribe to content, and follow new posts in an activity feed.checked 9 Oct 2026
- Knowledge
- Community solutions can be turned into knowledge articles to expand self-service content.checked 9 Oct 2026
- Purpose
- Communities helps customers and employees get questions answered, connect with peers, and share expertise through self-service problem solving.checked 9 Oct 2026
- Search
- Cross-portal search lets users search for solutions across self-service channels.checked 9 Oct 2026
- Security and compliance
- ServiceNow lists ISO/IEC 27001, ISO/IEC 27017, and ISO/IEC 27018 among its certifications and attestations.checked 9 Oct 2026
- Setup and registration
- The product supports CAPTCHA-enabled two-step self-registration and guided setup that can be paused and resumed.checked 9 Oct 2026
- Support
- ServiceNow documentation directs users to contact Customer Service and Support for help.checked 9 Oct 2026
- User audience
- ServiceNow describes Communities as a way to connect employees, customers, partners, and prospects.checked 9 Oct 2026
The company
- Founded
- 2004checked 28 Sep 2026
- Headquarters
- Santa Clara, California, United Stateschecked 28 Sep 2026
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