ServiceMonster
ServiceMonster is a platform for service businesses to manage customers, teams, scheduling, sales, and other operations.
What ServiceMonster is
ServiceMonster is a platform for service businesses to manage customers, teams, scheduling, sales, and other operations. Its schedule includes location-based color coding, appointment types, wait lists, and drag-and-drop controls. Estimates, invoicing, payments, contracts, automated billing, and recurring appointments support sales and service workflows. Marketing tools cover automated email and direct mail campaigns, lead tracking, reports, and dashboards. The Android and iOS app is described as supporting full team functionality. ServiceMonster lists more than 20 integrations, including Google Calendar, Zapier, QuickBooks, Stripe, Twilio, and Authorize.net, and provides an open API with documentation. Plans include phone support and training, plus access to a 24-hour online help site. The service is aimed at businesses such as carpet cleaners, pressure washers, and window cleaners.
Good
- Scheduling includes wait lists and drag-and-drop controls.
- Handles estimates, payments, contracts, and recurring appointments.
- Android and iOS apps support full team functionality.
- Lists more than 20 integrations and an open API.
- Trial lasts 14 days and requires no credit card.
Watch out
- No free plan is offered.
- Annual-billed subscriptions require an annual commitment.
- Basic annual billing is $79.99/mo.
Who it suits
ServiceMonster suits service businesses such as carpet cleaning, pressure washing, and window cleaning companies that need scheduling, invoicing, and team operations tools. Its mobile apps and integrations may suit teams that work across devices and connected business services.
Verdict
ServiceMonster brings scheduling, sales, marketing, and team tools together for service businesses. Consider the annual commitment and the paid starting plan when assessing whether it fits your operation.
Plans and prices
From ServiceMonster's own pricing page, checked 30 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Basic (annual billing) | $79.99 a year | 1 User License · Billed annually |
| Basic (monthly) | $99.99 a month | 1 User License · Billed monthly |
| Grow (annual billing) | $149.99 a year | 5 User Licenses · Additional user is $15/month per user billed annually · Billed annually |
| Grow (monthly) | $199.99 a month | 5 User Licenses · Additional user is $15/month per user · Billed monthly |
| Premier (annual billing) | $229.99 a year | 10 User Licenses · Additional user is $25/month per user billed annually · Billed annually |
| Premier (monthly) | $279.99 a month | 10 User Licenses · Additional user is $25/month per user · Billed monthly |
The facts
Each one read from ServiceMonster's own pages, with the date it was checked.
What it does
- API
- The integrations page describes an open API and links to API documentation.checked 30 Sep 2026
- Industries
- The site names carpet cleaning, pressure washing, and window cleaning businesses as industries it serves.checked 30 Sep 2026
- Integrations
- The maker lists 20+ integrations, including Google Calendar, Zapier, QuickBooks, Stripe, Twilio, and Authorize.net.checked 30 Sep 2026
- Marketing
- It offers automated email and direct mail campaigns, lead tracking, reporting, and dashboards.checked 30 Sep 2026
- Purpose
- ServiceMonster is a platform for managing customers, teams, and business operations for service businesses.checked 30 Sep 2026
- Sales and invoicing
- Features include estimates, invoicing, payments, contracts, automated billing, and recurring appointments.checked 30 Sep 2026
- Scheduling
- Its schedule includes location based color coding, appointment types, wait lists, and drag and drop features.checked 30 Sep 2026
- Security
- The pricing page says ServiceMonster uses industry standard encryption protocols and security measures to protect data.checked 30 Sep 2026
- Subscription terms
- The pricing page says each subscription level requires an annual commitment, while monthly subscriptions may be canceled at any time according to the trial FAQ.checked 30 Sep 2026
- Support
- The pricing page says plans include free phone support and free training, and describes an in house support team and 24 hour online help site.checked 30 Sep 2026
- Vulnerability reports
- The responsible disclosure page says it has no bug bounty or monetary rewards and commits to acknowledging reports within five business days.checked 30 Sep 2026
Where it runs
- Mobile app
- The ServiceMonster app is available for Android and iOS and is described as supporting full team functionality.checked 30 Sep 2026
Money
- Trial
- The maker offers a 14 day free trial with no credit card required.checked 30 Sep 2026
Alternatives to ServiceMonster
- 1
Fieldified
Free planAndroidiOSWebAPI8.2From $49 a month - 2
HiveSuite
AndroidiOSWebmacOS7.9From £34.99 a month - 3
Calday
Free planAndroidiOSWeb7.8From $12 a month - 4
Kickserv
AndroidiOSWebAPI7.8From $19 a month - 5
Smart Service
AndroidiOSWebAPI7.6 - 6
Tradify
AndroidiOSWebmacOS7.6From $47 a month