Sangoma CX
The facts below are what the maker publishes about Sangoma CX, checked and dated. Our editors have not written about it yet.
Plans and prices
From Sangoma CX's own pricing page, checked 11 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Sangoma CX | $129 a month | Contact center platform; AI service overage charges may apply · Month-to-month contracts available |
The facts
Each one read from Sangoma CX's own pages, with the date it was checked.
What it does
- Agent tools
- The product lists call recordings, speech analytics, agent coaching, callback management, proactive alerts, and real-time monitors.checked 11 Oct 2026
- AI
- AI integrations include Google Dialogflow chatbots, speech transcription and summaries, and generative AI suggestions for message grammar, tone, and length.checked 11 Oct 2026
- AI charges
- The product page says overage charges may apply and Google and OpenAI services are not covered by the CX subscription fee.checked 11 Oct 2026
- Channels
- Its listed channels include voice, email, web chat, WhatsApp, and Telegram.checked 11 Oct 2026
- Digital channel scope
- omnichannelchecked 22 Sep 2026
- Inbound calling
- Yeschecked 22 Sep 2026
- Integrations
- The page lists Salesforce CRM integration and API integrations.checked 11 Oct 2026
- Intended users
- Sangoma describes CX as a solution for contact centers of any size.checked 11 Oct 2026
- IVR builder
- Yeschecked 22 Sep 2026
- Licensing
- Sangoma describes the licensing as flexible and directs prospective customers to contact sales for tailored plans.checked 11 Oct 2026
- Outbound dialer
- Yeschecked 22 Sep 2026
- Paid from
- 129checked 22 Sep 2026
- Product
- Sangoma CX is a cloud-native contact center suite for managing inbound interactions across voice, email, SMS, web chat, and social messaging, plus outbound call campaigns.checked 11 Oct 2026
- Reporting
- Reports cover queues, groups, SLAs, customer satisfaction, agent performance and activity, custom alerts, and traffic analysis.checked 11 Oct 2026
- Routing
- It routes calls by priority, agent skills, and caller preferences, with prioritized queuing, queue callback, and multiple ring strategies.checked 11 Oct 2026
- Security
- The product page lists end-to-end encryption and HIPAA compliance.checked 11 Oct 2026
Money
- Price term
- Sangoma’s product guide says month-to-month contracts are available.checked 11 Oct 2026
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