Amazon Connect
7.9#1 in capacity planning softwareAndroidiOSWebAPI
VisitAmazon Connect vs Sangoma CX
Sangoma CX
6.4#81 in call center softwareFrom $129 a monthWeb
VisitWhat both publish
| Fact | Amazon Connect | Sangoma CX |
|---|---|---|
| Channels | The service supports voice, chat, email, SMS, web, WhatsApp, and Apple Messages, with customer context carried across channels. | Its listed channels include voice, email, web chat, WhatsApp, and Telegram. |
| Digital channel scope | omnichannel | omnichannel |
| Inbound calling | Yes | Yes |
| Integrations | AWS documents Customer Profiles integrations with Salesforce, ServiceNow, Marketo, and Zendesk through Amazon AppFlow. | The page lists Salesforce CRM integration and API integrations. |
| IVR builder | Yes | Yes |
| Outbound dialer | Yes | Yes |
| Product | Amazon Connect Customer is an agentic AI solution for customer experience that handles proactive outreach, self-service resolution, and agent assistance across channels. | Sangoma CX is a cloud-native contact center suite for managing inbound interactions across voice, email, SMS, web chat, and social messaging, plus outbound call campaigns. |
| Security | AWS states that Connect Customer supports TLS 1.2 or later for clients accessing the service. | The product page lists end-to-end encryption and HIPAA compliance. |
Amazon Connect plans
- Amazon Connect Customer — chatPriced on request
- Amazon Connect Customer — SMS and 3P messagingPriced on request
- Amazon Connect Customer — voicePriced on request
- Amazon Connect Customer — emailPriced on request
- Chat$0.01, paid once
- SMS and 3P messaging$0.01, paid once
Sangoma CX plans
- Sangoma CX$129 a month
Pick Amazon Connect if…
Amazon Connect Customer is aimed at enterprises delivering customer experiences across multiple touchpoints. Its channel coverage and agent features also suit teams coordinating automated and human assistance.
Pick Sangoma CX if…
You want what its maker publishes above — check its page for the details.