Salesforce HR Service
Salesforce HR Service is a paid, web-based platform for employee service and HR support.
What Salesforce HR Service is
Salesforce HR Service is a paid, web-based platform for employee service and HR support. It brings employee requests into case management, knowledge, workflows, approvals, and service-level processes. Listed capabilities include an employee portal, knowledge base, workflow automation, SLA management, approval workflows, and four request channels. AI Agents for Employees costs $15/user/mo when billed annually and includes unmetered Agentforce actions for employee use, AI-driven workflows, support through Slack, Teams, Portal, and Chat, plus more than 50 pre-built service catalog items. HR Service Desk - Enterprise Edition costs $50.00 per month, billed annually, with unified agentic case management, an Employee Service Portal, Generative Knowledge Management, Employee Enablements, approvals, and notifications. Unlimited Edition costs $75.00 per month and adds sandboxes, Premier Support Access, and Predictive AI. Agentforce for Service is a $125.00-per-month add-on. Salesforce was founded in 1999.
Good
- Employee portal and knowledge base
- Workflow, SLA, and approval support
- Four request channels listed
- AI-driven employee workflows
- Web-based access
Watch out
- No free plan
- Plans billed annually
- Paid add-on costs $125.00 monthly
- Platform listed only for web
Who it suits
It suits organizations seeking web-based employee support, HR case handling, knowledge, approvals, and workflow automation. The listed plans also fit teams needing employee portals or AI-supported service processes.
Verdict
Salesforce HR Service combines employee support functions with portals, knowledge, workflows, approvals, and SLA management. Its plan options add progressively broader case, AI, support, and sandbox capabilities, but there is no free plan and annual billing applies.
Plans and prices
From Salesforce HR Service's own pricing page, checked 22 Sep 2001.
| Plan | Price | What it gives you |
|---|---|---|
| AI Agents for Employees | $15 a month | Unmetered Agentforce actions for employee usage · AI-driven workflows · Support across Slack, Teams, Portal, and Chat · 50+ pre-built service catalog items · Billed annually |
| HR Service Desk - Enterprise Edition | $50 a month | Unified agentic case management · Employee Service Portal · Generative Knowledge Management · Employee Enablements · Approvals and Notifications · Billed annually |
| HR Service Desk - Unlimited Edition | $75 a month | Everything in Enterprise Edition · Sandboxes · Premier Support Access · Predictive AI · Billed annually |
| Add-On: Agentforce for Service | $125 a month | AI Agent for Fulfillers · Unmetered flex credit usage · Service Rep Assistant · Real-time translations in 65 languages · Agentic SLA summaries and Service AI Analytics |
The facts
Each one read from Salesforce HR Service's own pages, with the date it was checked.
The company
- Founded
- 1999checked 4 Oct 2001
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