Salesforce HR Service vs ServiceNow HR Service Delivery

Salesforce HR Service plans

• AI Agents for Employees$15 a month
• HR Service Desk - Enterprise Edition$50 a month
• HR Service Desk - Unlimited Edition$75 a month
• Add-On: Agentforce for Service$125 a month

ServiceNow HR Service Delivery plans

• HR Foundation—
• HR FoundationPriced on request
• HR Advanced—
• HR AdvancedPriced on request
• HR Prime—
• HR PrimePriced on request

Pick Salesforce HR Service if…

It suits organizations seeking web-based employee support, HR case handling, knowledge, approvals, and workflow automation. The listed plans also fit teams needing employee portals or AI-supported service processes.

Pick ServiceNow HR Service Delivery if…

It suits organizations looking to provide employees with HR answers, guidance, and issue resolution through ServiceNow's platform. It may also suit teams seeking HR case intake, SLA tracking, knowledge, and request catalog capabilities.