Salesforce Education Cloud
Salesforce Education Cloud is software for connecting student, campus, and staff experiences across an institution’s constituent journey.
What Salesforce Education Cloud is
Salesforce Education Cloud is software for connecting student, campus, and staff experiences across an institution’s constituent journey. Recruitment teams can use Agentforce to answer prospective students’ questions, capture academic interests, register campus tours, and begin applications. Marketing features include adaptive inquiry forms, communications through web, email, SMS, and social, automated scoring, and AI-powered applicant insights. Applicants can start, save, and complete dynamic applications, use autofill, and reuse modular components across programs. Admissions teams can review applications and supporting information, including third-party application data, in one secure location and record reviewer recommendations with scoring. Prebuilt CRM dashboards and predictive AI alerts help track enrollment goals, rates, and trends. The product includes application management, admissions workflows, event management, SMS messaging, and a student portal. It supports Android, iOS, web, and API access. Enterprise Edition is $87 USD/User/Month billed annually; displayed pricing is nonprofit pricing, and editions require annual contracts. A 30-day trial is available without a credit card or installation.
Good
- Agentforce answers prospective students’ questions 24/7.
- Applications support saving, autofill, and reusable components.
- Reviewers can score applications and recommendations.
- Dashboards and AI alerts surface enrollment trends.
- Supports Android, iOS, web, and API access.
Watch out
- No free plan is listed.
- Displayed pricing is nonprofit pricing.
- Listed editions require annual contracts.
Who it suits
It suits recruitment and admissions teams, as well as institutions managing student services, academic operations, or student life. It may also fit teams coordinating advancement and alumni relations.
Verdict
Education Cloud brings recruitment, applications, admissions review, and enrollment monitoring into one platform. Consider the annual-contract pricing and nonprofit pricing basis when assessing fit.
Plans and prices
From Salesforce Education Cloud's own pricing page, checked 30 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Education Cloud Enterprise Edition | $87 a month | Apps for the entire learner lifecycle · faculty and staff features across departments · education objects, logic, and automation · nonprofit pricing · annual contract · $87 USD/User/Month (Billed annually) |
| Education Cloud Unlimited Edition | $145 a month | All Enterprise features · Premier Success Customer Support · additional features such as Salesforce Inbox · nonprofit pricing · annual contract · $145 USD/User/Month (Billed annually) |
| Education Cloud Agentforce 1 for Sales Edition | $375 a month | Everything in Unlimited plus Agentforce · Tableau Next, Slack, and Data Cloud · Salesforce Maps and Sales Planning · nonprofit pricing · annual contract · $375 USD/User/Month (Billed annually) |
| Education Cloud Agentforce 1 for Service Edition | $375 a month | Everything in Unlimited plus Agentforce · Tableau Next, Slack, and Data Cloud · Service Cloud Voice and Digital Engagement · nonprofit pricing · annual contract · $375 USD/User/Month (Billed annually) |
The facts
Each one read from Salesforce Education Cloud's own pages, with the date it was checked.
What it does
- Admissions review
- Teams can review applications and supporting information, including third-party application data, in one secure location and use scoring to capture reviewer recommendations.checked 30 Sep 2026
- Analytics
- Prebuilt CRM dashboards and predictive AI alerts help teams track enrollment goals, monitor rates, and spot trends.checked 30 Sep 2026
- Contract and pricing limits
- The pricing page says usage restrictions apply, the listed editions require annual contracts, and the displayed cards reflect nonprofit pricing; it directs for-profit institutions to a pricing guide and their account executive.checked 30 Sep 2026
- Integrations
- Salesforce says many of its products integrate directly with outside applications; for other sources it lists MuleSoft licenses, integration partners, or AgentExchange apps as options.checked 30 Sep 2026
- Intended users
- The Agentforce 1 Sales edition is described as ideal for recruitment and admissions and advancement and alumni relations; the Service edition is described for student services, academic operations, and student life.checked 30 Sep 2026
- Marketing automation
- Recruitment teams can use adaptive inquiry forms, communications across web, email, SMS, and social, automated scoring, and AI-powered applicant insights.checked 30 Sep 2026
- Purpose
- Education Cloud connects student, campus, and staff experiences and supports institutional needs across the constituent journey.checked 30 Sep 2026
- Recruitment
- Agentforce can answer prospective students’ questions 24/7, capture academic interests, register campus tours, and start applications.checked 30 Sep 2026
- Security and compliance
- Salesforce lists Education Cloud in its trust and compliance documentation, which covers service architecture, security and privacy audits and certifications, and administrative, technical, and physical controls.checked 30 Sep 2026
- Support
- The Standard Success Plan is included in all licenses and provides knowledge articles, documentation, Trailhead, and the Trailblazer Community; the page says Premier includes 24/7 support for business-stopping issues and is bundled with Unlimited Edition.checked 30 Sep 2026
Where it runs
- Applicant tools
- Dynamic applications let applicants start, save, and complete applications, use autofill, and reuse modular components across programs.checked 30 Sep 2026
The company
- Founded
- 1999checked 28 Sep 2026
- Headquarters
- San Francisco, California, United Stateschecked 28 Sep 2026
Money
- Trial
- Salesforce offers an Education Cloud trial for 30 days with no credit card and no installations.checked 30 Sep 2026
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