Runbooks
The facts below are what the maker publishes about Runbooks, checked and dated. Our editors have not written about it yet.
Plans and prices
From Runbooks's own pricing page, checked 5 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| One plan. Everything included. | $25 a month | No tiers; no hidden fees · per Tech per month |
The facts
Each one read from Runbooks's own pages, with the date it was checked.
What it does
- Asset management
- ITAM features include inventory and lifecycle management, warranty tracking, software and subscription management, QR code asset tracking, and service management.checked 5 Oct 2026
- Audience
- The product is for internal IT departments, managed service providers, and growing organizations supporting 50 to 5,000 users.checked 5 Oct 2026
- Availability
- The homepage describes Runbooks as a software platform and provides no download or other platform details.checked 5 Oct 2026
- Business operations
- BizOps features include CRM and client management, quarterly business reviews, budget creation and forecasting, shipping and courier logs, and vendor management.checked 5 Oct 2026
- Compliance and uptime
- The homepage states that Runbooks is SOC 2 compliant and has 99.9% uptime.checked 5 Oct 2026
- Integrations
- The maker says the product's modules work together in one integrated platform without bolt-on integrations.checked 5 Oct 2026
- IT service management
- ITSM features include help desk and ticketing, grouped incident management, knowledgebase and documentation, task management, and CSAT tracking.checked 5 Oct 2026
- Product
- Runbooks is an all-in-one platform for IT teams and IT service providers to manage service delivery, assets, and business operations.checked 5 Oct 2026
- Reporting
- Analytics features include automated reports, user satisfaction tracking, quality assurance, and tech KPI analytics.checked 5 Oct 2026
- Roadmap limits
- SLA and change management, and purchase order management, are marked as roadmap features.checked 5 Oct 2026
- Security features
- Listed security features include audit logs, multi-factor authentication, and password management.checked 5 Oct 2026
- Support
- The homepage describes Runbooks support as top rated.checked 5 Oct 2026
The company
- Maker attribution
- The homepage quotes Erin Kelley, identified as owner of Simply Smart Technology, describing building the tool for their business.checked 5 Oct 2026
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