RootCause
The facts below are what the maker publishes about RootCause, checked and dated. Our editors have not written about it yet.
Plans and prices
From RootCause's own pricing page, checked 9 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Startup | $99 a month | 5 team members · 10 apps · 60 day history · 500 errors /mo · Session Video (30 min duration, 100 concurrent) · Live Replay · Feedback Button · Premium Support · $99/mo; commercial plans can be billed monthly or annually |
| Business (on-premises) | $199 a month | 25 team members · 50 apps · 90 day history · 10,000 errors /mo · Session Video (1hr duration, 1000 concurrent) · Live Replay · Feedback Button · Integrations · Docker image available · Premium Support · $199/mo; commercial plans can be billed monthly or annually |
| Enterprise (on-premises) | $699 a month | 100+ team members · 100+ apps · 180 day history · 100k+ errors /mo · Session Video (∞ duration + ∞ concurrent) · Live Replay · Feedback Button · Integrations · Docker image available · Email Support · $699/mo; commercial plans can be billed monthly or annually |
The facts
Each one read from RootCause's own pages, with the date it was checked.
What it does
- Customer responsibility
- The privacy policy says customers control when end-user data is logged and what personal data is stored, and are responsible for informing users and obtaining consent.checked 9 Oct 2026
- Data location
- The privacy policy says RootCause service database servers are hosted by DigitalOcean in the Netherlands.checked 9 Oct 2026
- Deployment
- The Business and Enterprise plans list on-premises availability and a Docker image.checked 9 Oct 2026
- Feedback
- The Feedback button collects feature requests and reports of visual, UX, or layout issues.checked 9 Oct 2026
- Integrations
- The feature tour lists Jira, GitHub, and Slack integrations, with email or Slack notifications for errors.checked 9 Oct 2026
- Purpose
- RootCause monitors web applications for errors and lets teams reproduce them using recorded user sessions.checked 9 Oct 2026
- Replay
- Live Replay replays session actions in a browser to reproduce errors.checked 9 Oct 2026
- Screenshots
- Error reports include an annotated screenshot marking the last user interaction with a crosshair.checked 9 Oct 2026
- Security
- The privacy policy says the website and service use SSL with 256-bit encryption and that direct server access uses two-factor authentication.checked 9 Oct 2026
- Stack traces
- Stack traces include links to source files and lines, with source maps supported.checked 9 Oct 2026
- Support
- Commercial plans include community forum support; Startup and Business list Premium Support, while Enterprise lists Email Support.checked 9 Oct 2026
- Video recording
- Session video recording offers variable playback speed and an interactive playhead.checked 9 Oct 2026
The company
- Founded
- 2009checked 28 Sep 2026
- Headquarters
- Stockholm, Swedenchecked 28 Sep 2026
Money
- Plan limits
- The plans specify monthly error caps, team-member and app limits, history retention, and session-video duration and concurrency limits.checked 9 Oct 2026
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