Embrace User Session Insights
Embrace User Session Insights helps teams recreate mobile user journeys with production data when investigating issues.
What Embrace User Session Insights is
Embrace User Session Insights helps teams recreate mobile user journeys with production data when investigating issues. Its session timelines bring together technical and behavioral details, including vitals, webviews, taps, network calls, crashes, and push notifications. Teams can filter and segment sessions by tags such as device, location, OS version, and app version, then search and filter event details in the User Timeline. Issue, error, and crash analysis can show user impact across the user base. The product page describes sessions as unsampled and user data as compliant and anonymized. The Free plan includes up to 1 million sessions per year and five users, but ingestion stops at either cap unless the customer upgrades. Free event data retention is three days; Pro includes up to 10 users and 14 days of retention, with a minimum spend of 80 USD per month, billed at 0.80 USD per 1,000 sessions. A 30-day Pro trial is available. Enterprise pricing is custom, with unlimited users and 30 days of retention. Customers choose US or EU data storage when creating an app, and cannot change the region afterward.
Good
- Timelines combine technical and behavioral session details.
- Sessions can be filtered by device, location, and app version.
- Impact analysis covers issues, errors, and crashes.
- Free plan includes up to 1 million sessions yearly.
- Offers a 30-day Pro trial.
Watch out
- Free ingestion stops at the session or user cap.
- Free event data retention is three days.
- Pro has a minimum spend of 80 USD per month.
- Storage region cannot be changed after app creation.
Who it suits
It suits mobile product and engineering teams investigating user-facing issues with session-level technical and behavioral context. Teams needing longer retention, more users, or ingestion beyond the Free plan caps should consider the paid plans.
Verdict
User Session Insights links mobile session detail to issue impact, with filtering to help teams investigate particular devices, locations, and app versions. The Free plan has firm ingestion and retention limits, while Pro starts at a minimum monthly spend of 80 USD.
Plans and prices
From Embrace User Session Insights's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Free | Free | Up to 1 million sessions/year · 3 users · 3-day event retention · up to 50 GB/year logs · no traces or API access |
| Pro | $80, paid once | Up to 10 users · 14-day event retention · traces · API/data export · error logs free · info/warning/system logs $0.50/GB · per 100,000 sessions for 1M–5M sessions; $70/100k at 20M; $50/100k at 25M |
| Enterprise | Priced on request | Unlimited users · 30-day event retention · traces · API/data export · custom metrics · code owners, tagging and workflow features · gold-tier support |
The facts
Each one read from Embrace User Session Insights's own pages, with the date it was checked.
What it does
- Acquisition
- Palo Alto Networks announced its Embrace acquisition on July 21, 2026, and reported that it closed on August 27, 2026.checked 15 Oct 2026
- Changelog
- The June 2026 changelog added histogram widgets, broader aggregation functions and release-health version comparison capabilities.checked 15 Oct 2026
- Context capture
- Timelines can combine vitals, webviews, taps, network calls, crashes and push notifications to explain what happened.checked 15 Oct 2026
- Cross-state journeys
- The product traces journeys across foreground, background, inactivity, webviews and extensions in one view.checked 15 Oct 2026
- Dashboard
- The dashboard reports active users, total sessions, network errors, user-flow statuses and alerts, plus mobile crash-free metrics and web Core Web Vitals.checked 15 Oct 2026
- Data handling
- The Trust Center says Embrace collects device environment data, technical events and user actions, with AWS listed as a subprocesser in the United States and European Union.checked 15 Oct 2026
- Data location
- Customers can select US or EU storage for application data when creating an app, and the region cannot be changed afterward.checked 4 Oct 2026
- Documentation depth
- Documentation includes platform installation, API references, OpenTelemetry integration, data forwarding, custom metrics, dashboards, troubleshooting and changelog pages.checked 15 Oct 2026
- Forwarding types
- Embrace forwards aggregated metrics and network spans carrying W3C traceparent headers for distributed tracing.checked 15 Oct 2026
- Funding
- Embrace announced a $45 million Series B led by New Enterprise Associates.checked 15 Oct 2026
- Installation options
- iOS integration supports Swift Package Manager, deprecated CocoaPods and manual XCFramework installation.checked 15 Oct 2026
- Integrations
- Telemetry forwarding supports Cortex XCOR, Datadog, Dynatrace, Elastic, Grafana Cloud, Honeycomb, New Relic, Observe and Splunk.checked 15 Oct 2026
- Issue indicators
- Indicator icons identify sessions containing issues, errors or potentially important moments without requiring a query.checked 15 Oct 2026
- Limit: dashboard search
- A Capterra reviewer rated features 2/5 and said data-search dashboarding was practically nonexistent compared with Datadog.checked 15 Oct 2026
- Limit: interface and filtering
- G2 reviewers report that navigation and the user interface could be more user-friendly and that data-filtering flexibility is limited.checked 15 Oct 2026
- OpenTelemetry
- Embrace says its SDKs are built on OpenTelemetry and can send telemetry to OTLP-compatible backends.checked 4 Oct 2026
- Praise: session debugging
- G2 reviewers repeatedly praise detailed session-level context for tracing crashes, exceptions, ANRs and user journeys.checked 15 Oct 2026
- Praise: support
- Several G2 reviewers describe Embrace support as responsive and helpful during evaluation and issue resolution.checked 15 Oct 2026
- Pricing availability
- The Free plan includes up to 1 million sessions per year and up to 5 users; the pricing FAQ says data ingestion stops at either cap unless the customer upgrades.checked 4 Oct 2026
The company
- Company founding and headquarters
- Crunchbase lists Embrace as founded in 2016 and headquartered in Los Angeles, California.checked 15 Oct 2026
- Company legal name
- Embrace identifies itself as Embrace Mobile, Inc.checked 15 Oct 2026
- Founded
- 2016checked 28 Sep 2026
Where it runs
- iOS requirements
- The Apple SDK requires iOS, iPadOS, tvOS and macOS 13 or newer, watchOS 6 or newer, Xcode 14 or newer and Swift 5.7 or newer.checked 15 Oct 2026
- Limit: missing mobile dashboard app
- A G2 reviewer wanted a dedicated Embrace mobile app for checking errors and dashboards away from a computer.checked 15 Oct 2026
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