ReviewReply
ReviewReply connects Google Business Profile locations and creates AI responses to reviews in a business’s chosen voice.
What ReviewReply is
ReviewReply connects Google Business Profile locations and creates AI responses to reviews in a business’s chosen voice. Teams can publish replies automatically or place them in an approval queue. Users set tone, custom phrases, and rules for wording to always use or avoid. The service tracks rating trends, response rates, sentiment, and location performance over time, with email or SMS alerts for new reviews, especially one-star reviews. Reviews mentioning legal, health, or safety issues are flagged for escalation rather than automatically answered. Team access includes Owner, Admin, and Reviewer roles, and approvals are recorded in an audit log. The roadmap lists Yelp and Facebook review imports, API access, and webhooks as shipped capabilities. ReviewReply is aimed at multi-location businesses such as restaurants, dental groups, hotels, and other local operators. It is web-based, has no free plan, and offers a 14-day trial. Starter costs $490 a year for 1–3 locations, up to 100 reviews per month, and one team member. Scale costs $3,490 a year and includes priority support.
Good
- Supports automatic publishing and an approval queue.
- Tone settings include custom phrases and wording rules.
- Escalates reviews mentioning legal, health, or safety issues.
- Tracks ratings, response rates, and sentiment.
- 14-day trial is available.
Watch out
- No free plan is listed.
- Starter costs $490 a year.
- Starter covers 1–3 locations and one team member.
- Billing records are retained for seven years.
Who it suits
ReviewReply is designed for multi-location operators, including restaurants, dental groups, and hotels. It may suit teams that want to control review-response wording, approvals, and publishing across locations.
Verdict
ReviewReply combines review-response controls with performance tracking and risk escalation for multi-location businesses. Check the plan’s location, review, and team limits against your needs before subscribing.
Plans and prices
From ReviewReply's own pricing page, checked 30 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Starter | $49 a month | 1–3 locations · 100 reviews/month · 1 team member · $490/year · 2 months free |
| Growth | $149 a month | 4–10 locations · 500 reviews/month · 5 team members · $1490/year · 2 months free |
| Scale | $349 a month | 11–25 locations · 2,000 reviews/month · unlimited team members · $3490/year · 2 months free |
| Enterprise | Priced on request | 25+ locations |
The facts
Each one read from ReviewReply's own pages, with the date it was checked.
What it does
- Analytics
- ReviewReply tracks rating trends, response rates, sentiment, and location performance over time.checked 30 Sep 2026
- API
- API access and webhooks are listed as shipped capabilities on the roadmap.checked 30 Sep 2026
- Brand voice
- Users can set tone, custom phrases, always-use rules, and never-use rules for AI-generated responses.checked 30 Sep 2026
- Compliance
- ReviewReply states that it is GDPR compliant and uses Standard Contractual Clauses for transfers outside the EU.checked 30 Sep 2026
- Data retention
- Account data is deleted within 30 days of account closure, while billing records are retained for seven years.checked 30 Sep 2026
- Integrations
- The roadmap lists Google Business Profile, Yelp review import, and Facebook review import as shipped integrations.checked 30 Sep 2026
- Notifications
- Smart notifications can alert users by email or SMS when new reviews arrive, especially one-star reviews.checked 30 Sep 2026
- Purpose
- ReviewReply connects Google Business Profile locations, generates on-brand AI responses, and posts them automatically or routes them through an approval queue.checked 30 Sep 2026
- Risk detection
- Reviews mentioning legal, health, or safety issues are flagged and escalated instead of being auto-responded to.checked 30 Sep 2026
- Security
- ReviewReply states that it uses TLS in transit, AES-256 encryption at rest, bcrypt password hashing, role-based access controls, and regular security audits.checked 30 Sep 2026
- Setup
- The service says businesses can go from zero to fully automated in under 10 minutes.checked 30 Sep 2026
- Support
- The Scale plan includes priority support.checked 30 Sep 2026
- Target customers
- ReviewReply is built for multi-location businesses such as restaurants, dental groups, hotels, and other local business operators.checked 30 Sep 2026
The company
- Team access
- The service provides Owner, Admin, and Reviewer roles, and tracks approvals in an audit log.checked 30 Sep 2026
Alternatives to ReviewReply
- 1
Trustindex
Free planOpen sourceAndroidiOSWebAPI8.4From $65 a year - 2
GuestRevu
Free planAndroidiOSWebAPI8.0From $34.99 a month - 3
Nextiva
AndroidiOSWebAPI8.0From $15 a month - 4
ReviewPush
AndroidiOSWeb7.7From $49 a month - 5
ReviewTrackers
AndroidiOSWebAPI7.7From $89 a month - 6
Reviewgrower
Free planWebAPI7.5From $370 a year