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Reviewpro Reputation

Reviewpro Reputation is a paid platform for hotels and other lodging businesses that want to organize guest feedback and improve reputation, satisfaction, re…

Place
#42 of 61
Score
6.0
Reviewpro Reputation's website

What Reviewpro Reputation is

Reviewpro Reputation is a paid platform for hotels and other lodging businesses that want to organize guest feedback and improve reputation, satisfaction, revenue, and operations. Its dashboard collects reviews from more than 140 sources in 45 languages, including Google, online travel agencies, and guest surveys. Sentiment analysis covers more than 700 hospitality concepts in 17 languages. Hotels can compare performance through Global Review Index and Competitive Quality Index metrics. Guest surveys can be sent before or after a stay by email, WhatsApp, SMS, and other channels, using templates or custom forms. AI can prepare up to 20 review or survey responses at once, with editing before publication. Case Management handles assignments, alerts, automatic cases, and escalation workflows. The service runs on Android, iOS, and the web, with a mobile app, hotel-system integrations, and Daylight PMS support. Pricing is on request.

Good

  • Reviews from 140+ sources and 45 languages
  • Sentiment analysis across 700+ hospitality concepts
  • AI responses in batches of up to 20
  • Case assignments, alerts, and escalation workflows
  • Android, iOS, and web access

Watch out

  • Pricing is available only on request
  • Some analysis languages differ by feature
  • Designed specifically for hospitality businesses

Who it suits

It suits hotels, resorts, bed and breakfasts, and vacation rentals, from small properties to multinational chains. It is also aimed at teams needing review monitoring, surveys, response tools, and case workflows.

Verdict

Reviewpro Reputation combines review aggregation, sentiment analysis, surveys, response drafting, and operational case management for lodging teams. Its broad source coverage and hospitality-focused metrics are useful when reputation work and guest follow-up need to share one system.

Plans and prices

From Reviewpro Reputation's own pricing page, checked 2 Oct 2026.

All about pricing
PlanPriceWhat it gives you
Reviewpro ReputationPriced on requestPricing not listed; request a demo

The facts

Each one read from Reviewpro Reputation's own pages, with the date it was checked.

What it does

AI responses
AI can generate review and survey responses, including up to 20 responses at once, and users can review and edit each response before publishing.checked 2 Oct 2026
Benchmarking
It offers Global Review Index and Competitive Quality Index metrics for comparing reputation and performance against competitors or other properties in a group.checked 2 Oct 2026
Case management
Case Management supports feedback tracking, assignments, automatic case creation, alerts, and escalation workflows.checked 2 Oct 2026
Compatibility
The FAQ says Reviewpro integrates with hotel management systems, PMS platforms, and CRM platforms.checked 2 Oct 2026
Guest surveys
Hotels can send surveys during or after a stay by email, WhatsApp, SMS, and other channels, using templates or custom surveys.checked 2 Oct 2026
Integration
The features page describes integration with Daylight PMS for guest satisfaction insights and feedback in guest profiles.checked 2 Oct 2026
Intended users
The maker describes Reviewpro Reputation as serving hotels ranging from 10-room boutique properties to multinational chains, as well as resorts, bed and breakfasts, and vacation rentals.checked 2 Oct 2026
Purpose
Reviewpro Reputation helps hotels use guest feedback to improve their online reputation, guest satisfaction, revenue, and operations.checked 2 Oct 2026
Review aggregation
Its dashboard gathers reviews from over 140 sources in 45 languages, including OTAs, Google, and guest surveys.checked 2 Oct 2026
Security
The maker says Reviewpro uses security protocols designed to meet GDPR and privacy standards; its certifications page lists ENS compliance and ISO/IEC 27001:2022 and ISO/IEC 27018 certifications.checked 2 Oct 2026
Sentiment analysis
The platform analyzes over 700 hospitality concepts in 17 languages to reveal guest sentiment and areas affecting guest experience.checked 2 Oct 2026
Support
The FAQ says Reviewpro provides training sessions, webinars, a Learning Center, and 24/7 customer support.checked 2 Oct 2026

The company

Company
Shiji says it was founded in 1998 and describes its roots as being in China.checked 2 Oct 2026
Headquarters
Beijing, Chinachecked 28 Sep 2026

Where it runs

Mobile app
The maker says staff can manage cases on the go with the Reviewpro mobile app.checked 2 Oct 2026

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