Regal
Regal is a paid, API- and web-accessible platform for building and managing voice AI agents for customer communications.
What Regal is
Regal is a paid, API- and web-accessible platform for building and managing voice AI agents for customer communications. Stated uses include support, lead qualification, scheduling and reminders, collections, and bookings. Agents handle interruptions and topic changes, speak more than 30 languages across hundreds of accents, and deploy across voice, SMS, and chat. They support inbound and outbound calls, human handoff, included phone numbers, and voice cloning. Teams get drag-and-drop orchestration, native A/B testing, live call monitoring, Conversation Intelligence, and automated QA. Regal says it offers more than 40 integrations with contact-center, CRM, and other systems, plus APIs and webhooks for event-based customer and conversation outcomes. All plans include a dedicated implementation team and emergency support, with forward-deployed engineers handling integrations end to end. The pricing page states a 99.9% uptime SLA for voice infrastructure. Listed compliance includes SOC 2 Type II, HIPAA, GDPR, CCPA, and PCI DSS. Pricing is by custom quote, with payment based on features used and discounts for higher spend or longer contracts.
Good
- Voice, SMS, and chat deployment
- Natural multilingual conversations
- Human handoff and voice cloning
- 40+ integrations plus APIs
- Dedicated implementation and emergency support
Watch out
- Pricing requires a custom quote
- Target size proxy starts at 25 agents
- Target size proxy lists 100,000 monthly call minutes
Who it suits
Regal targets enterprises in financial services, healthcare, education, local services, and eCommerce. Its stated size proxy is at least 25 agents and 100,000 call minutes per month.
Verdict
Regal combines voice AI agent design, multichannel deployment, integrations, monitoring, and support for enterprise communications. Custom pricing and its stated scale guidance make it a better fit for larger operations than small experiments.
Plans and prices
From Regal's own pricing page, checked 2 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Custom quote | Priced on request | Pricing depends on team setup · pay for features used · discounts for higher spend and longer contracts |
| Enterprise custom | Priced on request | Enterprise focus · proxy of at least 25 agents and 100,000 call minutes/month · dedicated implementation · 99.9% voice-infrastructure uptime SLA · Custom quote based on team setup, features used, spend and contract length |
The facts
Each one read from Regal's own pages, with the date it was checked.
What it does
- A/B testing
- A/B testing is provided for optimizing customer journeys, connect rates, messaging and satisfaction.checked 15 Oct 2026
- Agent tools
- The platform includes drag-and-drop orchestration, native A/B testing, live call monitoring, Conversation Intelligence, and automated QA.checked 2 Oct 2026
- AI data
- Regal says its agreements with LLM partners prevent them from training on or storing customer data.checked 2 Oct 2026
- AI phone agents
- Phone agents support inbound routing, scheduling, lead qualification and FAQ answering.checked 15 Oct 2026
- Analytics
- The product includes analytics, reporting, customizable dashboards, transcription, summaries and conversation intelligence.checked 15 Oct 2026
- API authentication
- The public API uses API keys in the Authorization header, with keys revealed from account integration settings.checked 15 Oct 2026
- API rate limit
- The documented default API limit is 300 requests per second, with higher limits available by contacting Regal.checked 15 Oct 2026
- Channels
- Agents can be deployed across voice, SMS and chat, with human-agent collaboration.checked 15 Oct 2026
- Conversation features
- Agents can speak naturally, handle interruptions and topic changes, and speak more than 30 languages in hundreds of accents.checked 2 Oct 2026
- CRM integrations
- multiplechecked 22 Sep 2026
- Custom actions
- Voice agents can call customer-hosted HTTP functions for tasks such as pricing, inventory and service-coverage lookups.checked 15 Oct 2026
- Customer journeys
- Yeschecked 22 Sep 2026
- Data training policy
- Regal says agreements with its LLM partners prevent training on customer data or storing that data.checked 15 Oct 2026
- Documentation depth
- The developer portal provides documentation, API reference, MCP material, video tutorials, FAQs, integration guides and changelog-style release notes.checked 15 Oct 2026
- Funding news
- Regal announced a $40 million funding round on October 30, 2024, bringing total funding reported by the announcement to $83 million.checked 15 Oct 2026
- Integrations
- Regal advertises more than 40 integrations covering CRMs, marketing platforms and other business systems.checked 15 Oct 2026
- Journey orchestration
- Journey Builder creates event-triggered, cross-channel customer journeys without requiring a developer.checked 15 Oct 2026
- Legal name
- Crunchbase lists the legal entity as Regal Voice, Inc., also known as Regal Voice and Regal.ai.checked 15 Oct 2026
- Limit: dashboard and reporting
- A Voice AI Review submission says the dashboard takes weeks to become familiar and that reporting could be richer.checked 15 Oct 2026
The company
- Company
- The company says it was founded to help enterprises use AI agents to transform customer communications and is built in New York City.checked 2 Oct 2026
- Company size
- LinkedIn lists the company size as 51–200 employees.checked 15 Oct 2026
- Founded
- 2020checked 28 Sep 2026
- Founded and headquarters
- LinkedIn lists Regal as founded in 2020 and headquartered in New York.checked 15 Oct 2026
- Headquarters
- New York City, United Stateschecked 28 Sep 2026
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