Recordia

What Recordia is

Recordia is an enterprise conversational intelligence platform that combines communication recording, speech analytics, voice biometrics, and AI agents. It records, stores, and retrieves business communications with traceability and control for audits and regulatory needs such as MiFID II. Analytics evaluates all interactions to identify compliance risks, trends, objections, customer friction, and opportunities to improve operations. The platform can also evaluate team calls, detect script deviations, measure protocol compliance, and generate personalized training plans. Voice biometrics can verify customers without passwords or security questions, while AI agents handle, triage, and resolve calls and chats around the clock; complex cases can be escalated to human agents with context. Recordia includes transcription, a searchable archive, consent controls, and AI call summaries. Integrations named by the company include Salesforce, Microsoft Dynamics, PBX infrastructure, Teams, Webex, and open APIs. Security features include 256-bit AES encryption, two-factor authentication, access monitoring, and a HASH fingerprint intended to certify that interactions remain unaltered. Customers can set retention periods and storage locations. Pricing is available on request.