Placetel
Placetel is a paid cloud-based business phone system with messaging, meetings, call-center features and AI phone assistants.
What Placetel is
Placetel is a paid cloud-based business phone system with messaging, meetings, call-center features and AI phone assistants. It supports multiple business numbers, custom call routing, an auto attendant and voicemail transcription. The system lists more than 150 calling features, including time-based routing, group calls, IVR, voicemail and electronic fax. Desktop, mobile and browser apps let users call without an IP phone. Integrations include Microsoft Teams, HubSpot, Salesforce, Pipedrive, DATEV, Zoho and Freshdesk, with click-to-dial plus caller information and call notes inside connected applications. API access is listed, and Enterprise includes a TAPI interface. Essentials and Business target teams starting at two employees, while Enterprise starts at five. Plans include Essentials at €690 a month, Business at €990 a month and Enterprise at €1,490 a month, each billed per user per month. Placetel says data handling follows GDPR and German BDSG requirements.
Good
- More than 150 listed phone features
- Desktop, mobile and browser apps
- Custom routing and auto attendant
- Integrations with major business tools
- 30-day trial without payment details
Watch out
- Paid service with no free plan
- Enterprise requires at least five employees
- Premium support is limited to Enterprise
- Plans are billed per user monthly
Who it suits
Placetel suits businesses needing cloud calling, multiple numbers, routing, apps and integrations. Its plan structure addresses teams starting at two employees and larger Enterprise deployments.
Verdict
Placetel combines business telephony, collaboration features, integrations and support tiers across desktop, mobile and web apps. Buyers should match employee count and required integrations to the listed plan levels.
Plans and prices
From Placetel's own pricing page, checked 8 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Essentials | €690 a month | ab 2 Mitarbeitern · 150+ Telefonie-Funktionen · Telefonie ab 1 Ct/Min · E-Mail-Support · pro Nutzer/Monat; 1 oder 24 Monate Laufzeit |
| Business | €990 a month | ab 2 Mitarbeitern · DE Allnet-Flatrate · Integrationen · Telefon- und E-Mail-Support · pro Nutzer/Monat; 1 oder 24 Monate Laufzeit |
| Enterprise | €1,490 a month | ab 5 Mitarbeitern · SSO (SAML) · TAPI · Premium-Support mit VIP-Hotline · pro Nutzer/Monat; 1 oder 24 Monate Laufzeit |
The facts
Each one read from Placetel's own pages, with the date it was checked.
What it does
- API
- The pricing feature table lists API access, and the Enterprise tier includes a TAPI interface.checked 8 Oct 2026
- Audience
- The pricing page presents Essentials and Business for teams starting at two employees and Enterprise for teams starting at five.checked 8 Oct 2026
- Auto attendant
- Yeschecked 22 Sep 2026
- Business numbers
- multiplechecked 22 Sep 2026
- Calling features
- The phone system offers more than 150 features, including time-based routing, group calls, IVR, voicemail, and electronic fax.checked 8 Oct 2026
- Call routing
- customchecked 22 Sep 2026
- Included users
- 2checked 22 Sep 2026
- Integration behavior
- The integration page describes click-to-dial and displaying caller information and call notes inside connected applications.checked 8 Oct 2026
- Integrations
- Listed integrations include Microsoft Teams, HubSpot, Salesforce, Pipedrive, DATEV, Zoho, and Freshdesk.checked 8 Oct 2026
- Product
- Placetel is a cloud-based business phone system with messaging, meetings, call-center features, and AI phone assistants.checked 8 Oct 2026
- Security and privacy
- Placetel states that personal data is processed under the GDPR and German BDSG, and identifies protection of telecommunications secrecy as a priority.checked 8 Oct 2026
- Support
- Essentials includes email ticket support, Business includes personal phone and email support, and Enterprise includes premium support with a VIP hotline.checked 8 Oct 2026
- Voicemail transcription
- Yeschecked 22 Sep 2026
Where it runs
- Apps
- Placetel offers desktop, mobile, and browser apps, and says users can make calls without an IP phone.checked 8 Oct 2026
- Desktop and mobile apps
- Yeschecked 22 Sep 2026
The company
- Company history
- Placetel says its story began in 2007 and that its cloud phone system launched in 2008.checked 8 Oct 2026
- Company location
- The privacy notice identifies the service provider as Gamma Placetel GmbH at Lothringer Straße 56, 50677 Cologne, Germany.checked 8 Oct 2026
- Founded
- 2007checked 19 Oct 2026
Money
- Free plan
- Nochecked 22 Sep 2026
- Trial
- The phone-system trial lasts 30 days, ends automatically, and requires no payment details.checked 8 Oct 2026
Alternatives to Placetel
- 1
Microsoft Teams
Free planAndroidiOSWebLinux9.0Free plan - 2
Nextiva
AndroidiOSWebAPI8.8From $15 a month - 3
VitalPBX
Free planAndroidiOSWebAPI8.8From $100 a month - 4
NFON Cloudya
AndroidiOSWebAPI8.6From €4.50 a month - 5
Ringover
AndroidiOSWebAPI8.6 - 6
OnSIP
Free planAndroidiOSWebmacOS8.6From $49.95 a month