Piper Conversations
The facts below are what the maker publishes about Piper Conversations, checked and dated. Our editors have not written about it yet.
Plans and prices
From Piper Conversations's own pricing page, checked 21 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Enterprise | Priced on request | Everything in Premier · agent handoff · MCP and API access · Salesforce sandbox · 1 SDR agent profile · 2M monthly web sessions · 10K monthly active email contacts |
| Premier | Priced on request | 1 SDR agent profile · 250K monthly web sessions · 2.5K monthly active email contacts · text, voice and video · agentic website and email conversations · meeting booking · multi-language support |
| Ultimate | Priced on request | Everything in Enterprise · multiple agent profiles · high-volume contact databases · dedicated IP address · 1 SDR agent profile · 5M monthly web sessions · 24K monthly active email contacts |
The facts
Each one read from Piper Conversations's own pages, with the date it was checked.
What it does
- Acquisition
- Salesforce announced an agreement to acquire Qualified on December 17, 2025, and stated that the acquisition completed on April 1, 2026.checked 21 Oct 2026
- AI SDR decisioning
- Piper analyzes visitor behavior and context, proactively greets high-intent accounts, qualifies or disqualifies leads, books meetings and hands conversations to human representatives when needed.checked 21 Oct 2026
- Analytics
- Built-in analytics and reporting track conversations, meetings booked, pipeline generated, visitor-to-meeting conversion, and ROI.checked 11 Oct 2026
- API access
- Qualified provides client-side JavaScript APIs and server-side reporting and utility APIs; enterprise reporting endpoints require eligible plans and activation by a Qualified Success Architect.checked 21 Oct 2026
- API capabilities
- The reporting API includes Bot Conversations and Rep Conversations endpoints, while utility endpoints include GDPR deletion requests and meeting cancellation.checked 21 Oct 2026
- Chat channels
- websitechecked 23 Sep 2026
- Client API events
- The client-side API exposes messenger and PiperX voice events such as call start, call end, meeting offered and meeting booked.checked 21 Oct 2026
- Documentation
- The public Qualified University contains API references, implementation guidance, feature articles and operational instructions for Piper.checked 21 Oct 2026
- Enterprise access
- The Enterprise plan adds agent handoff, MCP and API access, and a Salesforce sandbox to Premier features.checked 11 Oct 2026
- Funding
- Qualified announced a $95 million Series C round in April 2022 led by Sapphire and Tiger Global with participation from Salesforce Ventures, Norwest and Redpoint.checked 21 Oct 2026
- Independent pricing finding
- G2's pricing profile says all Qualified tiers require contacting sales and that reviewers consider the product expensive compared with alternatives.checked 21 Oct 2026
- Independent product description
- Capterra describes Qualified as a Salesforce-native agentic marketing platform for mid-size and enterprise B2B teams using chat, voice and video to convert high-intent visitors.checked 21 Oct 2026
- Integrations
- Official integrations include Salesforce, Salesforce Marketing Cloud Account Engagement, HubSpot, Marketo, Eloqua, Outreach, Salesloft, Gong, 6sense, Demandbase, Google Calendar, Microsoft Office 365 and Slack.checked 21 Oct 2026
- Intended customers
- The product page identifies B2B companies with high website traffic and complex sales cycles, such as enterprise technology and SaaS companies, as strong use cases.checked 11 Oct 2026
- Languages
- The page says Piper can engage visitors in over 20 languages and provide around-the-clock coverage.checked 11 Oct 2026
- Lead capture
- Piper Lead Capture can collect an email address and then enrich, qualify and route the lead without a multi-field form.checked 21 Oct 2026
- Limit: language and messaging gaps
- TrustRadius reviewers mention multi-language chat limitations, weak previous-conversation tracking and limited dynamic messaging.checked 21 Oct 2026
- Limit: onboarding complexity
- TrustRadius reviewers say new users may need time to learn the system and may find the administration panel confusing.checked 21 Oct 2026
- Limit: pricing
- TrustRadius reviewers describe pricing as too high for small businesses and criticize the pricing structure.checked 21 Oct 2026
The company
- Company founded
- G2 lists Qualified as founded in 2018.checked 21 Oct 2026
- Company headquarters
- G2 and Gartner list Qualified's headquarters in San Francisco, California.checked 21 Oct 2026
- Company size
- Gartner lists Qualified as having 51–200 employees, while LinkedIn's later profile shows 201–500 employees after the Salesforce acquisition.checked 21 Oct 2026
- Headquarters
- San Francisco, California, United Stateschecked 23 Sep 2026
Money
- Free plan
- Nochecked 23 Sep 2026
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