Radioso
Radioso provides open-source AI agents for support teams that need to resolve routine tickets, answer help-center questions, and qualify leads.
What Radioso is
Radioso provides open-source AI agents for support teams that need to resolve routine tickets, answer help-center questions, and qualify leads. Agents can use help-center content and policies for tasks such as returns and escalations, then pass difficult conversations to a person with context. They can also call tools, trigger webhooks, and run multi-step routines. Answers can cite uploaded documents and knowledge shared across channels. Users can work with assistants through Slack, a website widget, public chat, REST API, SDK, or MCP server; in Slack, they can mention @Radioso or send a direct message to ask questions, run routines, or hand off a conversation. Radioso runs in its cloud or on customer-operated infrastructure using the customer’s model keys. The open-source plan is free and includes all product features, with self-hosting available. Radioso says it does not use ingested content, conversations, or prompts to train its own models. Its maker is based in Tallinn, Estonia.
Good
- Handles routine support tickets using help-center content and policies.
- Passes difficult conversations to a person with context.
- Answers can cite uploaded documents and shared knowledge.
- Available through Slack, widget, public chat, API, SDK, and MCP.
- All product features are included in the open-source plan.
Watch out
- Cloud prompts and retrieved context may be processed primarily in the United States.
- Cloud content remains while retained in the workspace.
- Backups are purged within 35 days.
Who it suits
It suits high-volume customer experience and knowledge-base teams, as well as builders embedding service agents in products. Teams that want to operate the software on their own infrastructure can self-host it.
Verdict
Radioso combines support automation, lead qualification, and several ways to interact with assistants. Its self-hosting option and included features may suit teams that want control over deployment; cloud users should consider the stated data handling and provider processing details.
Plans and prices
From Radioso's own pricing page, checked 9 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Open source | Free | All product features included · self-host on your own infrastructure |
| Open-source edition | Free | Apache-2.0 repository code · self-hosted · all product features |
| Enterprise Edition | Priced on request | Multi-tenant deployments at scale · commercial ee/ directory · Written commercial agreement required |
| Radioso Cloud | Priced on request | Subscription limits set in customer agreement · Individually arranged; no public pricing page |
The facts
Each one read from Radioso's own pages, with the date it was checked.
What it does
- Actions
- Agents can call tools, fire webhooks, run multi-step routines, and hand off conversations to a person with context.checked 9 Oct 2026
- AI providers
- Cloud and self-hosted deployments can use configured providers including OpenAI and Anthropic.checked 21 Oct 2026
- Bring-your-own-model
- Customers can supply their own model credentials and avoid inference markup.checked 21 Oct 2026
- Channels
- Interfaces include public chat, website embed, REST API, TypeScript SDK, MCP server and Slack.checked 21 Oct 2026
- Cloud hosting
- Radioso Cloud stores service data on Google Cloud in an EU region and uses PostHog EU Cloud for analytics.checked 21 Oct 2026
- Cloud infrastructure
- Radioso Cloud uses Google Cloud Platform in an EU region and PostHog EU Cloud for analytics; configured AI providers may process prompts and retrieved context, primarily in the United States.checked 9 Oct 2026
- Data and model training
- Radioso says it does not use ingested content, conversations, or prompts to train its own models.checked 9 Oct 2026
- Data training policy
- Radioso says it does not use ingested content, conversations or prompts to train its own general-purpose models.checked 21 Oct 2026
- Data-transfer limit
- Configured AI providers, including OpenAI and Anthropic, may process prompts and retrieved context primarily in the United States.checked 21 Oct 2026
- Deployment
- Radioso can run in Radioso Cloud or on infrastructure operated by the customer, with the customer's model keys.checked 9 Oct 2026
- Documentation
- The site links to a separate documentation portal, setup guide and API reference, although the docs portal was not fetchable in this research session.checked 21 Oct 2026
- Grounded answers
- Agents retrieve answers from help-center content and policies and provide citations to the source material.checked 21 Oct 2026
- Human handoff
- When automation cannot finish a case, Radioso can transfer the conversation to a person with the transcript and actions attached.checked 21 Oct 2026
- Independent catalog features
- AlternativeTo lists no-code operation, AI chatbot functionality, no tracking and ad-free use.checked 21 Oct 2026
- Independent catalog languages
- AlternativeTo lists English, French, Italian, Estonian, Swedish, German and Spanish support.checked 21 Oct 2026
- Independent catalog license
- AlternativeTo lists Radioso as free, open source under Apache-2.0 and available online, on macOS, Windows, Linux and self-hosted deployments.checked 21 Oct 2026
- Independent ecosystem signal
- LibHunt identifies Radioso as an Apache-2.0 TypeScript open-source project and records two mentions in its alternatives/discussion data.checked 21 Oct 2026
- Integrations
- The maker's pages describe Slack, an embedded website widget, public chat, REST API, SDK, and MCP server as ways to interact with assistants.checked 9 Oct 2026
- Intended users
- The product is presented for high-volume customer experience teams, builders embedding service agents in products, and knowledge-base teams.checked 9 Oct 2026
- Knowledge ingestion
- Documents and connected sources are converted into chunks, embeddings and metadata for retrieval.checked 21 Oct 2026
- License
- The open-source repository code outside ee/ is Apache License 2.0; ee/ is proprietary Enterprise Edition software.checked 21 Oct 2026
- Limit: AI reliability
- The terms warn that generated output can be inaccurate or incomplete and is provided without an uninterrupted-service guarantee.checked 21 Oct 2026
The company
- Company
- Radioso is identified in its privacy policy as Ljuv OÜ, an Estonian private limited company registered in Tallinn.checked 9 Oct 2026
- Headquarters
- Tallinn, Estoniachecked 28 Sep 2026
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