OpenText AI Operations Management (formerly Operations Bridge)

What OpenText AI Operations Management (formerly Operations Bridge) is

OpenText AI Operations Management, formerly Operations Bridge, is an AIOps platform that correlates observability data with a service model of applications, infrastructure, and networks to help prevent incidents. Its diagnostic AI agent investigates topology, events, changes, and telemetry, then presents evidence for its findings. The platform detects anomalies against learned baselines and correlates events to reduce noise. It discovers and monitors services and infrastructure across hybrid cloud environments, either automatically or as code for new environments and applications. Automated remediation can run predefined tasks with policy guardrails, role-based access, approvals, and an audit trail. OpenText lists more than 1,000 prebuilt integrations, including ServiceNow, Datadog, Jira, Splunk, and VMware. Deployment options include SaaS, hybrid, on-premises, and a fully air-gapped AI option. The product is paid, with pricing available on request, and has no free plan. OpenText advertises a free 60-day trial without a credit card, but the product must already be installed. SaaS support is described as 24x7 with a 99.9% availability SLA.