InvGate Service Desk
7.9#4 in customer self-service softwareFrom $500 a yearAndroidiOSWebAPI
VisitInvGate Service Desk vs OpenText AI Operations Management (formerly Operations Bridge)
OpenText AI Operations Management (formerly Operations Bridge)
5.9#9 in ai it agentsWebSelf-hosted
VisitWhat both publish
| Fact | InvGate Service Desk | OpenText AI Operations Management (formerly Operations Bridge) |
|---|---|---|
| Deployment | InvGate Service Management is offered through SaaS and on-premise delivery models. | The product is available as SaaS, hybrid, on premises, or with a fully air-gapped AI deployment option. |
| Founded | 2009 | 1991 |
| Headquarters | Claymont, Delaware, USA; Buenos Aires, Argentina; Mexico City, Mexico; Barcelona, Spain | OpenText lists its corporate headquarters in Waterloo, Ontario, Canada. |
| Integrations | Native connections include Microsoft Teams, Intune, Azure AD or Entra ID, Active Directory, Office 365 and FileWave, while the integration catalog also lists Jira, Okta, SAP, Workday, Google Calendar, Lansweeper and Azure DevOps. | OpenText says the product has more than 1,000 prebuilt integrations across ITSM, cloud, and monitoring tools, including ServiceNow, Datadog, Jira, Splunk, and VMware. |
InvGate Service Desk plans
- Pro$500 a year
- Starter$1,499 a year
- Enterprise$12,000 a year
OpenText AI Operations Management (formerly Operations Bridge) plans
- ExpressPriced on request
- PremiumPriced on request
Pick InvGate Service Desk if…
You want what its maker publishes above — check its page for the details.
Pick OpenText AI Operations Management (formerly Operations Bridge) if…
This platform suits IT operations teams managing hybrid-cloud infrastructure and services who want event correlation, diagnostics, and policy-controlled remediation. The trial requirement means it is for organizations that already have the product installed.