OMniLeads
OMniLeads is open-source contact center software for organizations operating contact centers, BPO customer-contact services, or carrier and cloud PBX operati…
What OMniLeads is
OMniLeads is open-source contact center software for organizations operating contact centers, BPO customer-contact services, or carrier and cloud PBX operations. Built around WebRTC, it handles voice, video, and WhatsApp communications. Campaign options include incoming, preview, and manual dialing, with recycling and contact-database switching for continued calling. Agent and supervisor consoles provide real-time supervision, productivity reports, call recording, web forms, and answering-machine detection. Integrations are documented for WhatsApp Business, CRM and ERP systems through a REST API, and SIP-based PBXs; Instagram and Meta Messenger are listed digital channels. The HTTPS/JSON API supports session or token authentication, contact creation, and click-to-call. OMniLeads can run on premises or in the cloud, including horizontal clusters and high-availability deployments. Communications documentation describes HTTPS, sRTP, and dTLS encryption. The GitLab repository is available for free download, installation, modification, and use. Enterprise support options range from email to email, chat, and phone support.
Good
- Free, open-source download
- WebRTC voice, video, and WhatsApp
- Campaign recycling and database switching
- Real-time supervision and call recording
- REST API with click-to-call
Watch out
- Internet-facing deployments need extra security components
- Self-hosted deployment requires operational management
Who it suits
It suits organizations running their own contact centers, BPO providers, carriers, and cloud PBX providers. Teams needing voice, WhatsApp, campaign management, and API connectivity may find its deployment options relevant.
Verdict
OMniLeads combines contact-center campaigns, agent supervision, recording, and digital channels in a self-hostable platform. Its free repository and REST API make it suitable for organizations prepared to manage deployment and security.
Plans and prices
From OMniLeads's own pricing page, checked 8 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Lite | — | User and group management · Manual, preview, and incoming campaigns · General campaign and agent reports · White label · Upgrades* · Email support · per user / monthly; starting at $ XX.00 |
| Professional | — | Starter features · Business wallboard · Predictive dialer · Outbound IVR · CX survey · WhatsApp Business Chat/Bot/Voice · Bulk messaging · CRM integration · Disaster recovery · Email, chat, and phone support · per user / monthly; starting at $XX.00 |
| Starter | — | Lite features · Video calls · Premium reporting · WhatsApp Business Chat · Feature scaling · Cloud monitoring · Training · Email and chat support · per user / monthly; starting at $ XX.00 |
The facts
Each one read from OMniLeads's own pages, with the date it was checked.
What it does
- Agent tools
- The platform includes agent and supervisor consoles, real-time supervision, productivity reports, call recording, web forms, and answering machine detection.checked 8 Oct 2026
- API
- Its HTTPS/JSON REST API supports session or token authentication and provides endpoints including contact creation and click-to-call.checked 8 Oct 2026
- Campaigns
- It supports incoming, preview, and manual campaigns, along with campaign recycling and switching contact databases for uninterrupted dialing.checked 8 Oct 2026
- Deployment
- OMniLeads can run on premises or in the cloud and supports horizontal cluster and high-availability deployment scenarios.checked 8 Oct 2026
- Download
- The documentation says the GitLab repository is available for free download, installation, modification, and use.checked 8 Oct 2026
- Enterprise support
- The Enterprise page lists email support for Lite, email and chat for Starter, and email, chat, and phone support for Professional.checked 8 Oct 2026
- Enterprise training
- The Enterprise page describes free training and knowledge resources for administrators.checked 8 Oct 2026
- Integrations
- OMniLeads documents integrations with WhatsApp Business, CRM/ERP systems through its RESTful API, and SIP-based PBXs.checked 8 Oct 2026
- Intended users
- The documentation describes use by organizations running their own contact centers, BPO customer-contact providers, and carriers or cloud PBX providers.checked 8 Oct 2026
- Purpose
- OMniLeads is open-source contact center software built around WebRTC for voice, video, and WhatsApp communications.checked 8 Oct 2026
- Security
- The documentation says communications are encrypted and describes HTTPS, sRTP, and dTLS; it recommends a reverse proxy or load balancer and a Session Border Controller for internet-facing deployments.checked 8 Oct 2026
The company
- Headquarters
- Córdoba, Argentinachecked 28 Sep 2026
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