Amazon Connect
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VisitAmazon Connect vs OMniLeads
What both publish
| Fact | Amazon Connect | OMniLeads |
|---|---|---|
| Headquarters | Seattle, Washington | Córdoba, Argentina |
| Integrations | AWS documents Customer Profiles integrations with Salesforce, ServiceNow, Marketo, and Zendesk through Amazon AppFlow. | OMniLeads documents integrations with WhatsApp Business, CRM/ERP systems through its RESTful API, and SIP-based PBXs. |
| Security | AWS states that Connect Customer supports TLS 1.2 or later for clients accessing the service. | The documentation says communications are encrypted and describes HTTPS, sRTP, and dTLS; it recommends a reverse proxy or load balancer and a Session Border Controller for internet-facing deployments. |
Amazon Connect plans
- Amazon Connect Customer — chatPriced on request
- Amazon Connect Customer — SMS and 3P messagingPriced on request
- Amazon Connect Customer — voicePriced on request
- Amazon Connect Customer — emailPriced on request
- Chat$0.01, paid once
- SMS and 3P messaging$0.01, paid once
OMniLeads plans
- Lite—
- Professional—
- Starter—
Pick Amazon Connect if…
Amazon Connect Customer is aimed at enterprises delivering customer experiences across multiple touchpoints. Its channel coverage and agent features also suit teams coordinating automated and human assistance.
Pick OMniLeads if…
It suits organizations running their own contact centers, BPO providers, carriers, and cloud PBX providers. Teams needing voice, WhatsApp, campaign management, and API connectivity may find its deployment options relevant.