NIVA
NIVA is an AI chatbot for turning website visitors into customers with responses grounded in a customer’s content.
What NIVA is
NIVA is an AI chatbot for turning website visitors into customers with responses grounded in a customer’s content. A JavaScript snippet embeds it in a website or web app, while APIs and self-hosting are also available. Its library includes more than 250 personas across 25 industries, with custom personas supported. Bots can ingest PDFs, DOCX files, URLs, YouTube transcripts, and plain text into an isolated vector database. NIVA remembers visitors across browser sessions, detects language per message, and replies in that language. Personas can call REST, SAP, CRM, weather, freight, and other HTTP APIs, while goal-driven agents pursue multi-step objectives. The widget supports spoken input and text-to-speech. Leads can be captured after two exchanges, exported to CSV, or sent to a CRM by webhook. Human handoff preserves chat history in a shared queue.
Good
- 250-plus pre-built personas
- Multiple document and URL knowledge sources
- Cross-session visitor memory
- Lead export and CRM webhooks
- Human handoff with preserved history
Watch out
- Free trial limited to 1,000 lifetime messages
- Essential limits teams to two seats
- Enterprise pricing is custom
Who it suits
It suits businesses seeking website lead capture, multilingual chat, knowledge-grounded answers, integrations, and optional human handoff.
Verdict
NIVA combines content-grounded chat, lead capture, integrations, voice features, and human escalation. Its trial and paid plans differ by message, seat, and knowledge-base allowances.
Plans and prices
From NIVA's own pricing page, checked 19 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Free | Free | 100 messages per month · 1 persona · Embeddable web widget · Knowledge base · Smart forms and workflows · billed monthly |
| Basic | $39 a month | 3,000 messages per month · 2 personas per bot · PDF, DOCX, URL, and text sources · Lead capture · 1 smart form and webhooks · billed monthly |
| Standard | $119 a month | 15,000 messages per month · 5 personas plus custom personas · Visual flow builder · CRM integrations · Live agent handoff · billed monthly |
| Free trial | Free | 1,000 lifetime messages · every Premium feature · no credit card required |
| Essential | $39 a month | 3,000 messages / month · 2 team seats · 1 GB knowledge base · 2 smart forms · Billed $468 / yr |
| Premium | $119 a month | 15,000 messages / month · 5 team seats · 5 GB knowledge base · up to 3 extra channels · Billed $1428 / yr |
| Enterprise | Priced on request | Custom volume and SLA · unlimited team seats · unlimited knowledge base · all channels |
The facts
Each one read from NIVA's own pages, with the date it was checked.
What it does
- Agentic tools
- Personas can invoke REST endpoint tools, SAP, CRM, weather, freight, and other HTTP APIs, while goal-driven agents pursue multi-step objectives.checked 30 Sep 2026
- Compliance
- NIVA describes itself as GDPR compliant and SOC 2 Type II, HIPAA, and ISO 27001 ready or aligned, with DPA, EU data residency options, and BAA availability.checked 30 Sep 2026
- Cross-session memory
- NIVA remembers visitors across separate browser sessions and can clear memory on request.checked 30 Sep 2026
- Human handoff
- NIVA can hand conversations to human agents through a shared real-time queue while preserving the full chat history.checked 30 Sep 2026
- Integrations
- NIVA lists Google Drive, Dropbox, Notion, Confluence, YouTube, SharePoint/OneDrive, REST webhooks, WhatsApp, Telegram, Slack, Microsoft Teams, Mattermost, Discord, Instagram, LINE, SAP, Odoo, HubSpot, Freshdesk, Zendesk, and custom REST systems.checked 30 Sep 2026
- Knowledge base
- Bots can ingest PDFs, DOCX files, URLs, YouTube transcripts, and plain text into a dedicated isolated vector database.checked 30 Sep 2026
- Language detection
- NIVA detects the visitor’s language per message and responds in the same language with session-persistent language memory.checked 30 Sep 2026
- Lead capture
- NIVA automatically captures a visitor’s name and email after two exchanges and can export leads to CSV or push them to a CRM by webhook.checked 30 Sep 2026
- No-code deployment
- NIVA can be embedded on any website or web app with a single JavaScript snippet.checked 30 Sep 2026
- Persona library
- NIVA provides more than 250 pre-built personas across 25 industry verticals, with custom personas also supported.checked 30 Sep 2026
- Security controls
- NIVA states that it uses TLS 1.3 in transit, AES-256 at rest, role-based access control, MFA, continuous monitoring, network segmentation, WAF, and DDoS protection.checked 30 Sep 2026
- Support and onboarding
- All paid plans include a free first bot build session during onboarding; Essential has email support, Premium has priority support, and Enterprise includes a dedicated manager and SLA.checked 30 Sep 2026
- Voice
- The web widget supports push-to-talk or auto-detect speech input and text-to-speech responses without third-party setup.checked 30 Sep 2026
- What it does
- NIVA is an AI chatbot that turns website visitors into customers using industry-trained responses grounded in the customer’s content.checked 30 Sep 2026
The company
- Headquarters
- Ahmedabad, Gujarat, Indiachecked 28 Sep 2026
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