NiCE Interactive Voice Response
NiCE Interactive Voice Response is a cloud service for creating and delivering interactive voice response through the web.
What NiCE Interactive Voice Response is
NiCE Interactive Voice Response is a cloud service for creating and delivering interactive voice response through the web. Its listed capabilities include a visual flow builder, caller authentication, self-service data lookup, speech recognition, and API access. These tools support designing IVR flows and handling caller interactions, while the available facts do not specify particular integrations or deployment procedures. NiCE offers five paid suites, each billed monthly in arrears: Omnichannel Suite costs $110 a month, Essential Suite 135.00 USD, Core Suite 169.00 USD, Complete Suite 209.00 USD, and Ultimate Suite 249.00 USD. The listed starting price is $110/mo, and there is no free plan. Deployment is cloud-based and access is web-oriented. NiCE was founded in 1986 and lists headquarters in Ra'anana, Israel, and Hoboken, New Jersey, United States. Buyers can compare the suite prices with their needs for visual call-flow design, authentication, data lookup, speech recognition, and API connectivity.
Good
- Visual flow builder is included
- Supports caller authentication
- Provides self-service data lookup
- Includes speech recognition
- Offers API access
Watch out
- No free plan is available
- All suites are paid subscriptions
- Billing is monthly in arrears
- Higher tiers cost up to 249.00 USD monthly
Who it suits
It suits organizations seeking a web-accessible, cloud IVR service. It is relevant to buyers needing visual flow design, caller authentication, speech recognition, lookup tools, and APIs.
Verdict
NiCE Interactive Voice Response provides core IVR-building and caller-service capabilities through a cloud deployment. Five paid suites offer clear monthly prices, but there is no free option and costs rise with the selected tier.
Plans and prices
From NiCE Interactive Voice Response's own pricing page, checked 20 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Omnichannel Suite | $110 a month | monthly billing in arrears |
| Essential Suite | $135 a month | monthly billing in arrears |
| Core Suite | $169 a month | monthly billing in arrears |
| Complete Suite | $209 a month | monthly billing in arrears |
| Ultimate Suite | $249 a month | monthly billing in arrears |
The facts
Each one read from NiCE Interactive Voice Response's own pages, with the date it was checked.
The company
- Founded
- 1986checked 23 Sep 2026
- Headquarters
- Ra'anana, Israel, and Hoboken, New Jersey, United Stateschecked 23 Sep 2026
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