NiCE AI Chatbot Builder
The facts below are what the maker publishes about NiCE AI Chatbot Builder, checked and dated. Our editors have not written about it yet.
Plans and prices
From NiCE AI Chatbot Builder's own pricing page, checked 12 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Omnichannel Suite | $110 a month | Core CXone package; chatbot-specific inclusion not stated · Per agent per month |
| Essential Suite | $135 a month | Core CXone package; chatbot-specific inclusion not stated · Per agent per month |
| Core Suite | $169 a month | Core CXone package; chatbot-specific inclusion not stated · Per agent per month |
| Complete Suite | $209 a month | Core CXone package; chatbot-specific inclusion not stated · Per agent per month |
| Ultimate Suite | $249 a month | Usage-based; billed monthly in arrears · Per agent per month, plus $0.25 per session |
| Ultimate Suite session usage | $0.25 a month | Consumption-based session pricing · Per session |
The facts
Each one read from NiCE AI Chatbot Builder's own pages, with the date it was checked.
What it does
- Agent handoff
- CXone combines digital and voice customer interactions in an agent inbox and supports escalation from chatbot self-service to live agents.checked 12 Oct 2026
- Availability
- NiCE says CXone has a 99.99% monthly availability guarantee backed by platform redundancy.checked 12 Oct 2026
- Builder interface
- The builder offers a drag-and-drop interface intended to let businesses build and deploy chatbots without extensive coding expertise.checked 12 Oct 2026
- Channels
- CXone supports digital service across more than 30 messaging channels, with pre-integrated channels and native channel experiences.checked 12 Oct 2026
- CRM connections
- The CRM Hub integrates with major CRMs and can use CRM data to refine routing.checked 12 Oct 2026
- Deployment channels
- multichannelchecked 21 Sep 2026
- Human handoff
- Yeschecked 21 Sep 2026
- Integrations
- NiCE Connection Hubs connect third-party systems and apps, and the Virtual Agent Hub supports bot coordination and handoffs to live agents.checked 12 Oct 2026
- Knowledge-base answers
- Yeschecked 21 Sep 2026
- Languages
- NiCE says the chatbot builder has built-in multilingual capabilities for serving customers across regions.checked 12 Oct 2026
- Paid from
- 110checked 21 Sep 2026
- Pricing model
- The CXone pricing page describes usage-based tiered pricing with monthly billing in arrears and no prepayment.checked 12 Oct 2026
- Purpose
- NiCE describes chatbots as tools for customer service tasks such as answering questions, checking order status, and scheduling services.checked 12 Oct 2026
- Routing and analytics
- The CXone offering includes AI-powered natural-language routing, workforce tools, feedback surveys, and speech and text analytics.checked 12 Oct 2026
- Security and compliance
- NiCE lists PCI-DSS, ISO 27001, SOC 2+HITRUST, IRAP, and FedRAMP among its CXone certifications and audits.checked 12 Oct 2026
- Support
- NiCE says all CXone customers receive self-service support and global 24/7/365 omnichannel technical support through CXsuccess Care.checked 12 Oct 2026
- Visual flow builder
- Yeschecked 21 Sep 2026
The company
- Company
- NiCE says its AI-powered platforms automate customer engagements and serve organizations in more than 150 countries.checked 12 Oct 2026
Money
- Free plan
- Nochecked 21 Sep 2026
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