Nexa

What Nexa is

Nexa provides live virtual receptionists as an outsourced phone reception service for businesses. Its receptionists cover calls 24 hours a day, 7 days a week, in English and Spanish. They can answer inbound calls, transfer calls live, make outbound calls, and handle after-hours or overflow coverage. The service can also manage intake forms, qualify leads, and schedule appointments. Nexa offers live chat and text intake with customized intake flows. It says it adapts systems to a client’s brand voice and provides industry-specific receptionist training. The service integrates with clients’ chosen CRM and appointment scheduling systems and can sync customer data. All plans include a mobile app and desktop portal for calendars, messages, usage data, and call reports, along with live customer support. Nexa describes its healthcare offerings as HIPAA-compliant. Pricing is on request, and plans have voice-minute allowances; additional minutes beyond the allowance are charged at the base rate. The plans page says a setup fee covers programming, onboarding, and training but does not show plan prices. Nexa serves small and enterprise-level businesses across several industries.