Newired
Newired provides contextual guidance within enterprise applications, helping users complete tasks and follow processes.
What Newired is
Newired provides contextual guidance within enterprise applications, helping users complete tasks and follow processes. Teams can build step-by-step Journeys, Tips, product tours, announcements, and tooltips with the no-code Newired Editor. It is designed for web applications including Salesforce, Microsoft Dynamics 365, HubSpot, SAP CRM, and Oracle Sales Cloud; listed CRM integrations also include NetSuite CRM and Zoho CRM. A Chrome or Edge extension is one deployment method. Plans include private hosting, while Scale adds a fully on-premise option. Licensing uses tokens, with one token covering one user in one application; applications, guidance content, editors, and administrators are unlimited across plans. Foundation is presented for onboarding or department-level initiatives, Scale for multi-application teams, and Enterprise for organization-wide enablement. Scale includes Newired Virgil machine-learning guidance, and adoption analytics begin at Scale with multi-year subscriptions. Enterprise adds advanced AI scenarios and conversational assistance. Newired states it is ISO 27001 certified and that hosted customers use SOC 2/SOC 3 compliant hosting providers. All plans include support, maintenance, updates, deployment and operations assistance, and usage guidance. Pricing is available on request.
Good
- No-code authoring with Journeys, Tips, tours, and tooltips
- Unlimited applications and guidance content across plans
- Private hosting included across plans
- Support and updates included with all plans
Watch out
- Pricing is available only on request
- Analytics require Scale and a multi-year subscription
- Full on-premise deployment is a Scale option
Who it suits
Newired suits organizations that want to guide users through enterprise applications without coding. Foundation targets onboarding and department initiatives; Scale and Enterprise address broader, multi-application or organization-wide needs.
Verdict
Newired combines in-app guidance authoring with deployment choices and token-based licensing. The right tier depends on whether the need is department-level onboarding, multi-application guidance, or organization-wide enablement.
Plans and prices
From Newired's own pricing page, checked 9 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Enterprise | Priced on request | 5,000–25,000+ user tokens · advanced AI scenarios · conversational assistance and chatbots · knowledge base integration · automated translations · enterprise-scale governance and insights |
| Foundation | Priced on request | 100–500 user tokens · unlimited applications, journeys, tips, editors and administrators · test/stage/production environments · private hosting |
| Scale | Priced on request | 500–5,000 user tokens · Foundation capabilities · on-premise option · analytics and usage insights available with multi-year subscriptions |
The facts
Each one read from Newired's own pages, with the date it was checked.
What it does
- AI capability
- Scale includes Newired Virgil machine-learning guidance, while Enterprise adds advanced AI-driven scenarios and conversational assistance.checked 9 Oct 2026
- Analytics limit
- Adoption analytics start at Scale and are available with multi-year subscriptions.checked 9 Oct 2026
- Content authoring
- The Newired Editor lets teams create and manage guidance without coding.checked 9 Oct 2026
- Deployment
- Plans include private hosting, and the Scale tier adds fully on-premise deployment.checked 9 Oct 2026
- Guidance tools
- Its guidance includes step-by-step Journeys, contextual Tips, product tours, announcements and tooltips.checked 9 Oct 2026
- Integrations
- The CRM platforms listed for Newired include Salesforce, Microsoft Dynamics 365, HubSpot, SAP CX / SAP CRM, Oracle Sales Cloud, NetSuite CRM and Zoho CRM.checked 9 Oct 2026
- License model
- Licensing is based on tokens, with each token enabling one user in one application; applications, guidance content, editors and administrators are unlimited across plans.checked 9 Oct 2026
- Privacy controls
- Newired says customers can choose whether to collect data, what type of data to collect, and where it is stored.checked 9 Oct 2026
- Purpose
- Newired provides contextual, in-app guidance to help users complete tasks and follow processes in enterprise applications.checked 9 Oct 2026
- Security
- Newired states it is ISO 27001 certified and that hosted customers use SOC 2/SOC 3 compliant hosting providers.checked 9 Oct 2026
- Support
- All plans include access to the support team, maintenance and updates, deployment and operations assistance, and usage guidance.checked 9 Oct 2026
- Who it is for
- Foundation is presented for onboarding or department-level initiatives, Scale for multi-application teams, and Enterprise for business-critical organization-wide enablement.checked 9 Oct 2026
Where it runs
- Browser extension
- A Chrome and Edge browser extension is available as a deployment method for connecting guidance to target applications.checked 9 Oct 2026
- Supported applications
- Newired is designed to work across web-based applications, including Salesforce, Microsoft Dynamics 365, HubSpot, SAP CRM and Oracle Sales Cloud.checked 9 Oct 2026
The company
- Headquarters
- Italy and Czech Republicchecked 28 Sep 2026
