Mobilus Visual IVR
Mobilus Visual IVR displays inquiry channels and routes customers to a support destination based on their needs and call-center conditions.
What Mobilus Visual IVR is
Mobilus Visual IVR displays inquiry channels and routes customers to a support destination based on their needs and call-center conditions. Destinations can include FAQs, web chat, LINE, chatbots, voicebots and telephone support. Customers can open the menu through a button or QR code, and it can appear as a popup or small window on an existing website without changing that page’s structure. Teams can map scenarios in a graphical editor and use drag-and-drop controls to change where IVR buttons lead. Design options include a simple mode and HTML/CSS customization, with up to 50 templates available to register. A scenario flow can contain up to 100 contents and can be previewed for smartphone and PC displays. Analytics cover access totals, referral-source access and user journeys; the product page specifies reporting windows and ranking limits. Visual IVR can also work with a voicebot that sends a text message after a call with a link to the menu. Mobilus presents the product for organizations seeking to improve inquiry routing and self-service while reducing call-center load. It is a web product, and pricing details are available by inquiry.
Good
- Routes visitors to multiple support channels
- Can launch from a button or QR code
- Scenario editor supports drag-and-drop changes
- Offers up to 50 design templates
- Includes access and journey analytics
Watch out
- Pricing is available only by inquiry
- A scenario flow is limited to 100 contents
- Analytics have specified reporting windows and ranking limits
Who it suits
It suits organizations looking to route customer inquiries among self-service and staffed support channels. Teams that want to edit flow scenarios, customize designs or review access and journey statistics may find its listed tools relevant.
Verdict
Mobilus Visual IVR offers configurable inquiry routing, design choices and usage analytics for web-based support menus. Organizations should ask the maker about pricing and review the scenario and reporting limits.
Plans and prices
From Mobilus Visual IVR's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Visual IVR | Priced on request | Pricing supplied by inquiry |
The facts
Each one read from Mobilus Visual IVR's own pages, with the date it was checked.
What it does
- Analytics
- Statistics cover scenario page views, referral sources and graphical user journey transitions.checked 15 Oct 2026
- Analytics retention
- The statistics screens provide monthly data for one year, weekly data for three months, daily data for two weeks and custom periods up to 31 days.checked 15 Oct 2026
- API access
- The API requires an application to Mobilus and an API key that supplies access tokens.checked 15 Oct 2026
- API availability
- A Visual IVR API can update content information from external systems.checked 15 Oct 2026
- API limit
- The documented API request ceiling is 60 requests per minute.checked 15 Oct 2026
- Channel routing
- The product can list telephone, web chat, LINE, chatbot, voicebot and FAQ destinations in one interface.checked 15 Oct 2026
- Channels
- Listed destinations include FAQ, web chat, LINE, chatbots, voicebots, and telephone support.checked 4 Oct 2026
- Content capacity
- A scenario flow can contain up to 100 contents, with previews for smartphone and PC displays.checked 15 Oct 2026
- Content limit
- A scenario flow can contain up to 100 contents, with previews for smartphone and PC displays.checked 4 Oct 2026
- Customer base
- Mobilus says more than 500 companies use at least one of its products and that retention exceeded 99% as of October 2024.checked 15 Oct 2026
- Design modes
- The interface offers a simple design mode and an HTML/CSS custom mode.checked 15 Oct 2026
- Design options
- The page describes simple and HTML/CSS custom design modes and says up to 50 design templates can be registered.checked 4 Oct 2026
- Design templates
- Up to 50 design templates can be registered and assigned at page level.checked 15 Oct 2026
- Employees
- Mobilus reports 110 employees as of August 31, 2025.checked 15 Oct 2026
- Funding news
- Mobilus announced approximately ¥420 million in third-party financing on May 29, 2018, with investors including Fujitsu, Mitsubishi UFJ Capital, SMBC Venture Capital, Bunka放送 and a LINE Ventures fund.checked 15 Oct 2026
- Intended users
- The product is presented for organizations seeking to improve inquiry routing, self-service, and call-center load.checked 4 Oct 2026
- Launch date
- Mobilus announced Visual IVR availability on June 11, 2020.checked 15 Oct 2026
- Limit: API support
- Mobilus states that it does not provide technical support for use of the API.checked 15 Oct 2026
- Limit: complex inquiries
- Kigyolog cautions that visual IVR is less suitable when customer questions are highly specialized and cannot be answered with standardized content.checked 15 Oct 2026
The company
- Company headquarters
- The registered headquarters is in Higashi-Gotanda, Shinagawa-ku, Tokyo, Japan.checked 15 Oct 2026
- Company legal name
- The maker identifies itself as Mobilus Corporation (モビルス株式会社).checked 15 Oct 2026
- Founded
- Mobilus was established in September 2011.checked 15 Oct 2026
- Headquarters
- Shinagawa-ku, Tokyo, Japanchecked 28 Sep 2026
Where it runs
- Limit: mobile app availability
- The same independent listing says no Android or iPhone app is listed and identifies the service as web-based.checked 15 Oct 2026
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