Knowlarity Cloud Contact Center
8.2#13 in call center softwareFrom ₹16,800 a yearAndroidiOSWebAPI
Visit
| Fact | Knowlarity Cloud Contact Center | Mobilus Visual IVR |
|---|---|---|
| Analytics | The platform includes real-time monitoring dashboards, call analytics and agent-performance reporting. | Statistics cover scenario page views, referral sources and graphical user journey transitions. |
| Founded | Knowlarity was founded in 2009. | Mobilus was established in September 2011. |
| Headquarters | Knowlarity's current website gives Gurugram, Haryana, India as its office address, while G2 lists Singapore as HQ location. | Shinagawa-ku, Tokyo, Japan |
| Purpose | The cloud contact center is a hosted platform for tracking, monitoring, and analyzing calls in real time. | Visual IVR displays inquiry channels and routes customers to a suitable support destination based on their needs and call-center conditions. |
Knowlarity may suit businesses of varying sizes that handle inbound and outbound customer calls, including the stated e-commerce, food delivery, and edutech use cases. It is relevant to teams that want CRM connections and cloud deployment.
It suits organizations looking to route customer inquiries among self-service and staffed support channels. Teams that want to edit flow scenarios, customize designs or review access and journey statistics may find its listed tools relevant.