mHelpDesk
mHelpDesk is field service management software for service businesses handling customer contact, scheduling, communication, and billing.
What mHelpDesk is
mHelpDesk is field service management software for service businesses handling customer contact, scheduling, communication, and billing. Its workflow runs from lead and estimate through job management, invoicing, and customer payment. Teams can use its calendar to view jobs, schedule staff, assign work, create events, and color-code staff and teams. Online booking lets customers choose a service, preferred staff member, and available appointment time; businesses can add the booking option to their website. The software also supports recurring jobs, a customer portal, invoicing, and payments. It works with either QuickBooks Desktop or QuickBooks Online, but only one version can be selected at a time. Past QuickBooks estimates and invoices are not imported, and mHelpDesk is designed to integrate with QuickBooks rather than replace it. Listed payment processor options are Square, Stripe, Authorize.Net, and PayPal. Access is available on Android, iOS, macOS, and the web.
Good
- Workflow covers leads through customer payment.
- Calendar supports staff scheduling and job assignment.
- Customers can book appointments online.
- Supports recurring jobs and a customer portal.
- Available on Android, iOS, macOS, and web.
Watch out
- No free plan is listed.
- Only one QuickBooks version can be selected at a time.
- Past QuickBooks estimates and invoices are not imported.
Who it suits
mHelpDesk is aimed at service professionals, including home service businesses, contractors, HVAC companies, and cleaning companies. It suits teams that need to coordinate jobs, customer booking, billing, and payments across field and office workflows.
Verdict
mHelpDesk combines job scheduling, online booking, invoicing, and payment workflows for service businesses. Its paid plans include different user limits, and QuickBooks users should account for the single-version connection and lack of historical estimate and invoice imports.
Plans and prices
From mHelpDesk's own pricing page, checked 10 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Pro | $169 a month | 3 users · core features · $169/month |
| Growth | $249 a month | 8 users · core features · $249/month |
| Success | $374 a month | 10 users · core features · $374/month |
| Free trial | Free | 14 days · no credit card required |
The facts
Each one read from mHelpDesk's own pages, with the date it was checked.
Where it runs
- Apple app capabilities
- The mobile app supports offline work with synchronization, scheduling, estimates, invoices, payments, alerts, inventory and QuickBooks.checked 15 Oct 2026
- Apple compatibility
- The iOS app requires iOS or iPadOS 16 or later and supports macOS 13 or later on Apple M1 hardware.checked 15 Oct 2026
- Mobile apps
- The maker's help center directs users to mHelpDesk mobile apps for Apple iOS and Google Android.checked 10 Oct 2026
- Mobile platforms
- bothchecked 21 Sep 2026
What it does
- Availability terms
- The agreement promises commercially reasonable 24/7 availability but disclaims liability for downtime and does not warrant uninterrupted or error-free service.checked 15 Oct 2026
- Current parent history
- An SEC filing states that ANGI Homeservices owned mHelpDesk after the September 29, 2017 Angie’s List merger.checked 15 Oct 2026
- Customer portal
- Yeschecked 21 Sep 2026
- Customer support
- Support is offered by toll-free phone, email, success coaches and training resources.checked 15 Oct 2026
- Documentation
- The help center contains guides for customers, leads, staff, estimates, jobs, scheduling, invoices, payments, automation, customization, templates, QuickBooks, equipment and timesheets.checked 15 Oct 2026
- Hosting model
- The service is hosted by mHelpDesk or its providers and accessed remotely, with vendor-managed updates and bug fixes.checked 15 Oct 2026
- Invoicing and payments
- Yeschecked 21 Sep 2026
- License
- The user agreement grants a limited, nontransferable, nonexclusive and revocable license while mHelpDesk retains intellectual property.checked 15 Oct 2026
- Limit: cancellation and outages
- Trustpilot complaints include login or site outages, difficult cancellations, refund disputes and unexpected charges.checked 15 Oct 2026
- Limit: mobile performance
- TrustRadius reviewers report mobile lag, inaccurate tracking and occasional device locking.checked 15 Oct 2026
- Limit: reliability
- Capterra reviewers report bugs, glitches, crashes and slowdowns, while Trustpilot reviewers describe freezing and data not saving.checked 15 Oct 2026
- Limit: reporting
- Capterra and TrustRadius reviewers say reporting lacks depth, options or dependable behavior.checked 15 Oct 2026
- Limit: support availability
- Reviewers complain about slow or unresolved support and the lack of weekend or after-hours coverage.checked 15 Oct 2026
Money
- Billing terms
- Subscriptions may bill monthly or annually, cancellations receive no prorated refunds and fees may change with 30 days notice.checked 15 Oct 2026
- Free plan
- Nochecked 21 Sep 2026
The company
- Company legal entity
- The user agreement identifies mHelpDesk, Inc. as a Delaware corporation for SMS terms.checked 15 Oct 2026
- Company profile
- LinkedIn lists mHelpDesk as privately held, headquartered in Fairfax, Virginia, with 51–200 employees.checked 15 Oct 2026
- Founded year
- CB Insights lists mHelpDesk as founded in 2009.checked 15 Oct 2026
- Headquarters
- Indianapolis, Indiana, United Stateschecked 28 Sep 2026
- Headquarters listed officially
- The official website lists 130 E Washington St Ste 1100, Indianapolis, Indiana 46204.checked 15 Oct 2026
