MeshDesk
MeshDesk is a shared SMS inbox and collaborative business texting platform for VoIP providers, managed service providers, and telecom teams.
What MeshDesk is
MeshDesk is a shared SMS inbox and collaborative business texting platform for VoIP providers, managed service providers, and telecom teams. Multiple agents can view and answer conversations from one business number, assign them, and track their status. Internal notes and @mentions let staff coordinate without exposing those discussions to customers. The service supports SMS, MMS, and RCS, as well as inbound keywords; WhatsApp support is described as being on the roadmap. MeshDesk also describes automated 10DLC opt-in and opt-out handling, custom responses, and controls that prevent agents from messaging opted-out contacts. A native NetSapiens integration is designed to work with existing infrastructure and provisioning workflows. MeshDesk states that its infrastructure is SOC 2 Type II compliant, encrypts data at rest and in transit, and has a 99.9% uptime SLA. Its iOS and Android apps support shared inbox access, push notifications, assignments, and replies. The listed volume tiers and rates are indicative and may change, and carrier or messaging fees can apply to some add-ons.
Good
- Multiple agents share one business number.
- Internal notes and mentions stay hidden from customers.
- Supports SMS, MMS, and RCS.
- Mobile apps support assignments and replies.
Watch out
- No free plan is listed.
- Listed volume tiers and rates may change.
- Carrier or messaging fees may apply to some add-ons.
Who it suits
MeshDesk is intended for VoIP providers, MSPs, and telecom teams that need several agents to handle business text conversations together. It may suit teams seeking shared inbox access on the web and mobile apps, with a native NetSapiens integration.
Verdict
MeshDesk brings shared conversation handling, team coordination, and messaging compliance controls together for telecom-focused teams. Review the active-DID tier and any add-on fees when considering its listed pricing.
Plans and prices
From MeshDesk's own pricing page, checked 8 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Additional users | $5 a month | Adds users beyond the 10 included per DID · per 10-user pack |
| Core Service (50+ active DIDs) | $7 a month | 50+ active DIDs · up to 10 users per DID · no per-message platform fee · per active DID, monthly |
| Core Service (11–50 active DIDs) | $9 a month | 11–50 active DIDs · up to 10 users per DID · no per-message platform fee · per active DID, monthly |
| RCS messaging | $15 a month | Rich messaging and verified branding · carrier and registration fees may apply · per DID |
| Core Service (1–10 active DIDs) | $15 a month | 1–10 active DIDs · up to 10 users per DID · no per-message platform fee · per active DID, monthly |
| WhatsApp Business | $15 a month | Meta Business verification may be required · WhatsApp usage fees may apply · per WhatsApp number |
| AI Agent | $20 a month | Shared across multiple groups and inboxes · monthly |
| Campaign messaging | $25 a month | Marketing and bulk outbound · carrier and messaging fees may apply · per DID |
| Partner branding | $299 a month | Partner logo · brand colors · custom login, web app, and desktop app branding · monthly |
| Mobile white label | $1,500, paid once | iOS and Android app branding · app store listing management · ongoing store maintenance · $1,500 one-time deployment + $499 / month |
The facts
Each one read from MeshDesk's own pages, with the date it was checked.
What it does
- Collaboration
- Teams can use internal notes, @mentions, and conversation assignments without exposing their teamwork to customers.checked 8 Oct 2026
- Compliance
- MeshDesk describes automated 10DLC opt-in and opt-out handling, custom responses, and blocking agents from messaging opted-out contacts.checked 8 Oct 2026
- Integration
- MeshDesk offers a native NetSapiens integration designed to work with existing infrastructure and provisioning workflows.checked 8 Oct 2026
- Messaging channels
- The site lists SMS, MMS, and RCS as supported today and says WhatsApp support is on the roadmap.checked 8 Oct 2026
- Pricing qualification
- The listed volume tiers and rates are indicative and may change; carrier and messaging fees can also apply to some add-ons.checked 8 Oct 2026
- Product
- MeshDesk is a shared SMS inbox and collaborative business texting platform for VoIP providers, MSPs, and telecom teams.checked 8 Oct 2026
- Security and reliability
- The site states its infrastructure is SOC 2 Type II compliant, encrypts data at rest and in transit, and has a 99.9% uptime SLA.checked 8 Oct 2026
- Shared inbox
- Multiple agents can view and respond to conversations from one business number, with assignments and status indicators.checked 8 Oct 2026
- Support and onboarding
- MeshDesk is onboarding telecom partners through an early access program that includes a discovery call and priority onboarding support.checked 8 Oct 2026
Where it runs
- Mobile apps
- MeshDesk says its iOS and Android apps are live and support shared inbox access, push notifications, assignments, and replies.checked 8 Oct 2026
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