MemberXP
MemberXP is a web platform for credit unions measuring member experiences across journeys such as joining, getting a loan, and using a mobile app.
What MemberXP is
MemberXP is a web platform for credit unions measuring member experiences across journeys such as joining, getting a loan, and using a mobile app. Credit unions can create branded surveys using open-ended, closed-ended, nominal, Likert, ordinal, and yes-or-no questions. The service tracks NPS, Member Effort Score, and other KPIs over time, including peer benchmarking, and analyzes feedback to identify drivers and revenue impact. Mystery shopping lets trained members assess service touchpoints, with reports passing through quality control, verification, and audit. Employee experience tools cover onboarding, exit, interaction, and engagement surveys, with more than 300 engagement questions or custom questions. Integrations connect survey data with core systems and other apps, while analyzed and raw data can be exported. Customers receive a dedicated Success Manager at no additional cost. Pricing is customized by institution size and selected solutions. MemberXP is now part of Navari, with the company saying access and support remain unchanged.
Good
- Credit-union-branded surveys
- Peer benchmarking for KPIs
- Mystery shopping with audited reports
- Over 300 engagement questions
- Dedicated Success Manager included
Watch out
- Pricing available only on request
- Web platform only
- Privacy notices and consent remain client responsibilities
Who it suits
MemberXP is for credit unions placing member and employee feedback at the center of decisions. It fits teams needing surveys, mystery shopping, KPI tracking, integrations, and exports.
Verdict
MemberXP covers member journeys, employee surveys, mystery shopping, analytics, and data connections for credit unions. Institutions should request customized pricing and review their responsibilities for notices and consent.
Plans and prices
From MemberXP's own pricing page, checked 8 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| MemberXP & BankingXP | Priced on request | Pricing customized by financial institution size and selected solutions |
The facts
Each one read from MemberXP's own pages, with the date it was checked.
What it does
- Analytics
- The site says MemberXP analyzes feedback 24/7 to help identify key drivers and revenue impact.checked 8 Oct 2026
- Audience
- The platform is built to help credit unions put members at the center of decisions.checked 8 Oct 2026
- Data export
- The MemberXP site says analyzed and raw data can be exported.checked 8 Oct 2026
- Employee experience
- Employee experience features include onboarding, exit, interaction, and engagement surveys; the site says users can choose from over 300 engagement questions or write their own.checked 8 Oct 2026
- Integrations
- The pricing page describes integration with core business systems, while the MemberXP site says integrations can bring survey data into apps teams already use.checked 8 Oct 2026
- Metrics
- It tracks NPS, Member Effort Score, and other KPIs over time, with peer benchmarking.checked 8 Oct 2026
- Mystery shopping
- Credit union members can be trained to assess service touchpoints, and reports go through quality control, verification, and audit.checked 8 Oct 2026
- Pricing
- The pricing page says cost is customized based on the financial institution's size and selected solutions.checked 8 Oct 2026
- Privacy roles
- The privacy policy says MemberXP processes client-collected personal data as a processor under client direction, with clients responsible for applicable notices, disclosures, and consent.checked 8 Oct 2026
- Purpose
- MemberXP measures credit union member experiences across journeys such as joining, getting a loan, and using a mobile app.checked 8 Oct 2026
- Security
- MemberXP says it uses physical, technical, and organizational measures to protect personal data in a controlled server environment.checked 8 Oct 2026
- Support
- The site says customers receive a dedicated Success Manager at no additional cost.checked 8 Oct 2026
- Surveys
- It offers credit-union-branded surveys and advanced logic for open-ended, closed-ended, nominal, Likert, ordinal, and yes-or-no questions.checked 8 Oct 2026
The company
- Company transition
- MemberXP says it is now part of Navari and that the platform, insights, workflows, data, access, configurations, and support remain unchanged.checked 8 Oct 2026
- Headquarters
- Royal Oak, Michigan, United Stateschecked 28 Sep 2026
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