KronoDesk

What KronoDesk is

KronoDesk is a paid support and service desk product with a customer portal, help center, ticket automation, SLA management and API access. Its monthly cloud plans are priced by concurrent agents and include unlimited customers and tickets. The 3-User Cloud Monthly plan costs $195.76 a month; monthly plans are also listed for 5, 10, 20, 30 and 50 agents, at 268.54 USD, 438.69 USD, 536.06 USD, 707.24 USD and $901.99 a month respectively. A 30-day trial is available, and there is no free plan. The product also includes project planning capabilities such as Scrum and Kanban support, backlogs, sprint planning, story points, agile reporting, capacity planning, budget tracking and cross-project dependencies. Its portfolio prioritization and executive reporting features add further planning views. Testing capabilities cover web, mobile, desktop, APIs, mainframes and ERPs in a hybrid execution environment. Teams can use cross-browser and mobile testing, test scheduling, CI/CD integration, requirements linking, test case management and test planning. KronoDesk was founded in 2006 and is headquartered in Silver Spring, Maryland, United States.