Kenect
Kenect is an AI platform for dealerships that brings customer conversations and service workflows into one place.
What Kenect is
Kenect is an AI platform for dealerships that brings customer conversations and service workflows into one place. Teams can communicate by text, email, voice, website chat, and social media, using two-way messaging, MMS, a shared inbox, scheduled messages, and automated sequences. Its conversational AI can help with sales inquiries, service scheduling, reminders, status updates, recalls, and customer questions around the clock. Reputation tools support automated or bulk review requests, private feedback, review management, and responses. Dealers can also send payment requests; the mobile app supports deposits, invoices, and payment collection. Kenect lists integrations including Dealertrack, Xtime, DealerFX, Lightspeed, Zapier, VinSolutions, DP360, IDS, Motility, and CDK eLead, with contact syncing and lead forwarding among the capabilities. The app provides inbox access and texting from a business number, and syncs with the desktop version. It is available on Android, iOS, and the web. Pricing is on request; existing customers can download the app at no extra cost.
Good
- Supports text, email, voice, chat, and social messaging
- AI handles scheduling, reminders, and customer questions
- Review requests and private feedback tools included
- Mobile app supports deposits, invoices, and payments
- Integrates with listed dealership systems
Watch out
- Subscription pricing is available on request
- Terms limit uploaded content to 1 TB by default
- Kenect does not provide an archiving service
- Additional support or onboarding may carry fees
Who it suits
Kenect suits automotive, equipment, powersports, outdoor power, RV, and marine dealers that want messaging, service workflows, and reputation tools together. Its mobile app is for existing customers who need inbox access and business-number texting.
Verdict
Kenect combines customer communications with AI-assisted dealership workflows, reputation tools, and payment functions. Prospective customers must request pricing, and the terms set a default 1 TB upload limit without archiving.
The facts
Each one read from Kenect's own pages, with the date it was checked.
What it does
- AI and scheduling
- Kenect says its conversational AI helps dealers handle sales inquiries, service scheduling, reminders, status updates, and customer questions around the clock.checked 7 Oct 2026
- AI features
- The homepage highlights AI scheduling, recall campaigns, and an AI receptionist for automotive dealerships.checked 7 Oct 2026
- Communication
- The platform connects with customers through text, email, and voice, including automated customer outreach.checked 7 Oct 2026
- Customer communications
- Kenect centralizes customer messaging and supports texts, website chat, social media conversations, payment requests, and review requests.checked 7 Oct 2026
- Data limit
- Unless an enrollment form says otherwise, the terms limit uploaded content to 1 TB and say Kenect does not provide an archiving service.checked 7 Oct 2026
- Industries
- Kenect lists automotive, equipment, powersports, outdoor power, RV and trailer, and marine businesses among the industries it serves.checked 7 Oct 2026
- Integration capabilities
- The integrations page describes contact syncing, lead forwarding, conversation history sharing, and automated texts triggered by events in connected systems.checked 7 Oct 2026
- Integrations
- Kenect lists Dealertrack, Xtime, DealerFX, Lightspeed, Zapier, VinSolutions, DP360, IDS, Motility, and CDK eLead integrations.checked 7 Oct 2026
- Payments
- The mobile app supports managing payment deposits, sending invoices, and collecting payments.checked 7 Oct 2026
- Pricing availability
- The pages reviewed direct prospective customers to request a demo and do not state subscription prices.checked 7 Oct 2026
- Product
- Kenect describes itself as an AI-powered platform for dealers that brings customer conversations together to drive revenue, improve reputation, and streamline customer experience.checked 7 Oct 2026
- Purpose
- Kenect describes itself as an AI platform for dealerships that brings customer conversations into one platform.checked 7 Oct 2026
- Reputation
- Kenect offers tools to generate and manage reviews and capture customer feedback privately.checked 7 Oct 2026
- Reviews
- Its reputation suite supports automated review requests triggered by DMS events, bulk review requests, private feedback, review responses, and review management services.checked 7 Oct 2026
- Security
- The terms say Kenect uses measures intended to secure its systems, including physically secured servers, firewalls, and access controls.checked 7 Oct 2026
- Service workflows
- Kenect says its conversational AI can automate service scheduling, reminders, status updates, recalls, and customer questions.checked 7 Oct 2026
- Subscription term
- The terms say the initial subscription term is 12 months unless the enrollment form specifies otherwise, with automatic renewal for equal periods.checked 7 Oct 2026
- Support
- Kenect’s terms say it makes web-based support available and that additional support or onboarding services may carry fees specified in subscription documents.checked 7 Oct 2026
- Who it serves
- Kenect lists automotive, equipment, powersports, outdoor power, RV, and marine dealers among the industries it serves.checked 7 Oct 2026
The company
- Headquarters
- Kenect lists its address as 1221 South Valley Grove Way, Suite 400, Pleasant Grove, Utah 84062.checked 7 Oct 2026
Where it runs
- Mobile app
- The Kenect mobile app provides access to the inbox, supports texting from a business phone number, and syncs data with the desktop version.checked 7 Oct 2026
Money
- Mobile app cost
- The mobile page says existing Kenect users can download the app at no extra cost.checked 7 Oct 2026
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