Jimo
Jimo is an AI-powered digital adoption platform for growing SaaS companies that guides users according to behavior.
What Jimo is
Jimo is an AI-powered digital adoption platform for growing SaaS companies that guides users according to behavior. Its Adoption Suite includes tours, hints, checklists, surveys and NPS, banners, a changelog, a resource center, and a feedback widget. Jimo AI can create a product tour from a prompt or recorded user flow for editing, preview, and launch. Teams segment audiences with user data, target pages, and user actions. Analytics capture feature usage and identify drop-off points. The in-app Adoption Agent answers questions from help content, documentation, and URLs, guides interface steps, or performs tasks. Listed integrations include Mixpanel, PostHog, Amplitude, HubSpot, Slack, Segment, and Zapier; other listed connections include Salesforce, Intercom, Google Tag Manager, Webhooks, Zendesk, and Figma. Jimo states SOC 2 Type II and GDPR compliance, EU hosting, data-processing status, no selling or sharing of user data, and a standard DPA. Experiences can be previewed with a Chrome extension; going live requires a JavaScript snippet or npm package.
Good
- AI-generated tours from prompts or recorded flows
- Includes tours, checklists, surveys, and NPS
- Behavior-based audience targeting
- Adoption Agent answers and performs tasks
- SOC 2 Type II and GDPR compliant
Watch out
- No free plan
- Does not support native iOS or Android apps
- Going live requires developer installation
Who it suits
It suits SaaS teams guiding users through web applications with tours, checklists, analytics, and an in-app assistant. It does not support native iOS or Android applications.
Verdict
Jimo combines product-guidance experiences, behavioral targeting, analytics, and an AI agent for web-based SaaS products. Native mobile apps are outside its stated support, and deployment requires a code snippet or package.
Plans and prices
From Jimo's own pricing page, checked 2 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Adoption Agent | $79 a month | 200 AI requests per month · additional requests $19 / 100 requests · no MAU charge · $948 billed annually · save $240 |
| Adoption Suite | $429 a month | 2,000 Monthly Active Users included · $24 / 1k MAU for 2,001–10,000 · $20 / 1k MAU for 10,001–25,000 · $16 / 1k MAU for 25,001–100,000 · $12 / 1k MAU for 100,001–500,000 · $8 / 1k MAU for 500,001+ · 50 Adoption Agent requests included · $5,148 billed annually · save $1,284 |
| Enterprise | Priced on request | 100k+ MAU · SSO/SAML · SLA · Salesforce · custom invoicing · security review · Custom pricing; talk to sales |
The facts
Each one read from Jimo's own pages, with the date it was checked.
What it does
- Additional integrations
- The integrations directory also lists Salesforce, Intercom, Google Tag Manager, Webhooks, Zendesk, Figma, and other tools; Customer.io and Heap are marked coming soon.checked 2 Oct 2026
- Adoption Agent
- The in-app agent can answer questions using help center content, documentation, and URLs, guide users through interface steps, or perform tasks for them.checked 2 Oct 2026
- AI tours
- Jimo AI can generate a product tour from a prompt or recorded user flow for editing, preview, and launch.checked 2 Oct 2026
- Analytics
- Jimo says its analytics capture feature usage, identify where users drop off, and support actions based on product analytics.checked 2 Oct 2026
- Experiences
- Adoption Suite includes tours, hints, checklists, surveys and NPS, banners, changelog, a resource center, and a feedback widget.checked 2 Oct 2026
- Installation
- To try Jimo, users can build and preview experiences with the Chrome extension without installing anything; going live requires a JavaScript snippet or npm package and takes about an hour of developer time, according to Jimo.checked 2 Oct 2026
- Integrations
- The pricing page lists Mixpanel, PostHog, Amplitude, HubSpot, Slack, Segment, and Zapier as included integrations.checked 2 Oct 2026
- Mobile limits
- Jimo works on web apps across devices but does not support native iOS or Android apps.checked 2 Oct 2026
- Product
- Jimo describes itself as an AI-powered digital adoption platform for growing SaaS companies that guides users based on their behavior.checked 2 Oct 2026
- Security and privacy
- Jimo states it is SOC 2 Type II and GDPR compliant, hosts data in the EU, acts as a data processor, does not sell or share users’ data, and includes a DPA in its standard contract.checked 2 Oct 2026
- Targeting
- Teams can segment audiences using user data, target pages, and trigger tours based on user actions.checked 2 Oct 2026
The company
- Company location
- Jimo’s LinkedIn company page lists its headquarters as Paris, Île-de-France.checked 2 Oct 2026
- Headquarters
- Cachan, Francechecked 28 Sep 2026
Money
- Trial
- Jimo offers a one-month free trial on both products without a credit card and says it helps set up experiences and a shared Slack channel during the trial.checked 2 Oct 2026
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