Jimo
6.4#15 in user onboarding softwareFrom $79 a monthWebExtension
VisitJimo vs Wakeline
What both publish
| Fact | Jimo | Wakeline |
|---|---|---|
| Analytics | Jimo says its analytics capture feature usage, identify where users drop off, and support actions based on product analytics. | Wakeline reports guide starts, completions, drop-offs, clicks, survey responses, and trends; session replay and A/B testing are listed among its features. |
| Integrations | The pricing page lists Mixpanel, PostHog, Amplitude, HubSpot, Slack, Segment, and Zapier as included integrations. | The features page says integrations with data tools, Slack, and other stack tools are coming soon. |
| Security and privacy | Jimo states it is SOC 2 Type II and GDPR compliant, hosts data in the EU, acts as a data processor, does not sell or share users’ data, and includes a DPA in its standard contract. | The privacy policy says traffic is encrypted in transit, credentials use bcrypt hashes, and the SDK key is limited to reading published guides and writing interaction events. |
| Targeting | Teams can segment audiences using user data, target pages, and trigger tours based on user actions. | Guides can be targeted using visitor status, user trait rules, saved segments, page or event triggers, and frequency caps. |
Jimo plans
- Adoption Agent$79 a month
- Adoption Suite$429 a month
- EnterprisePriced on request
Wakeline plans
- FreeFree
- Pro$41 a month
- Business$166 a month
- EnterprisePriced on request
Pick Jimo if…
It suits SaaS teams guiding users through web applications with tours, checklists, analytics, and an in-app assistant. It does not support native iOS or Android applications.
Pick Wakeline if…
Wakeline suits product, success, and marketing teams that want to create and change in-app guidance without waiting on engineering tickets. The free plan is sized for teams needing up to three flows, 1,000 monthly active users, and one teammate.