Jadu Connect
The facts below are what the maker publishes about Jadu Connect, checked and dated. Our editors have not written about it yet.
Plans and prices
From Jadu Connect's own pricing page, checked 11 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Additional Storage Costs for LIVE Environment 100GB | £30 a month | 100GB additional LIVE storage · Sandbox environments limited to 10GB · Monthly; exclusive of VAT |
| Additional Sandbox Environment | £250 a month | One additional Sandbox environment · Monthly; exclusive of VAT |
| Additional LIVE Licensed Users (pack of 5) | £300 a month | Pack of 5 additional LIVE licensed users · Monthly; exclusive of VAT |
| Standard Package – Jadu Connect | £1,450 a month | 20 licensed users · LIVE and Sandbox environments · 250GB LIVE storage · 10GB Sandbox storage · minimum subscription is 20 licensed users · Monthly; exclusive of VAT |
The facts
Each one read from Jadu Connect's own pages, with the date it was checked.
What it does
- API capabilities
- Service APIs can list, filter, create, edit, and transition cases, attach files, manage people, and authenticate or register users.checked 11 Oct 2026
- Audit trail
- Yeschecked 22 Sep 2026
- Case intake forms
- Yeschecked 22 Sep 2026
- Case management
- The platform lets customers and service teams interact and manage customer cases, with automated processes triggered by customer-entered data.checked 11 Oct 2026
- Custom case fields
- Yeschecked 22 Sep 2026
- Customer interactions
- Customers can use real-time online communications and self-service to connect with services from any device.checked 11 Oct 2026
- Deployment
- cloudchecked 22 Sep 2026
- Integration examples
- Jadu’s Integrations Hub supports integrations such as Office 365 Calendars, Brightly asset management, and ESRI ArcGIS maps.checked 11 Oct 2026
- Integration methods
- Jadu Connect supports deep integrations, webhooks, and Jadu APIs as a cloud-based platform.checked 11 Oct 2026
- Intended users
- Jadu describes its technology as built specifically for local government and higher education, and its product supports customer case management.checked 11 Oct 2026
- On-premise integration
- Connecting to on-premise business systems may use Jadu Hub Integration Server, which can be installed on-premise or hosted remotely by Jadu.checked 11 Oct 2026
- Pricing limit
- The published G-Cloud 13 pricing document sets a 20-licensed-user minimum, allows additional licences in packs of five, and says enterprise pricing is available above 250 licensed users.checked 11 Oct 2026
- Purpose
- Jadu Connect is a low-code customer experience and case management platform for managing customer cases.checked 11 Oct 2026
- Reporting dashboards
- Yeschecked 22 Sep 2026
- Security setup
- Jadu’s getting-started guide says customers must purchase an SSL certificate for their MyAccount domain as part of live account creation.checked 11 Oct 2026
- Support
- Customers and partners can log in to Jadu Support to raise tickets and access manuals, release information, and training resources.checked 11 Oct 2026
- Webhook limitation
- The documentation says webhooks currently support user creation or update actions, with case-action triggers described as future development.checked 11 Oct 2026
- Workflow automation
- Yeschecked 22 Sep 2026
The company
- Founded
- 2001checked 28 Sep 2026
- Microsoft Teams
- Teams can collaborate on, manage, and close customer cases directly within Microsoft Teams.checked 11 Oct 2026
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