Inline Manual
Inline Manual is a digital adoption platform for placing interactive guidance and support content inside a customer’s application.
What Inline Manual is
Inline Manual is a digital adoption platform for placing interactive guidance and support content inside a customer’s application. Teams can build walkthroughs, tooltips, hotspots, announcements, banners, checklists, an in-app help center, feedback prompts, and NPS surveys. The product is presented for onboarding, feature adoption, in-app marketing, employee training, change management, and in-app support. Content can target selected user segments and branch according to user responses. Analytics report walkthrough performance, user progress, and points where users drop off. Inline Manual supports web, API, extension, and self-hosted deployments, with localization for more than 70 languages, including right-to-left languages. Listed integrations include Google Analytics, Heap Analytics, Intercom, Kissmetrics, Marketo, Segment, and Woopra; these send event information one way and require the analytics service in the app. A 14-day trial needs no credit card.
Good
- Walkthroughs, tooltips, checklists, and help center
- Branching and user-segment targeting
- More than 70 supported languages
- 14-day trial without credit card
- Self-hosted and offline-capable option
Watch out
- No free plan
- Analytics integrations are one-way
- Trial access is restricted after 14 days
- Standard Pro lists three languages
Who it suits
Inline Manual suits teams guiding customers or employees inside software. It fits organizations needing segmented walkthroughs, localized content, analytics, or self-hosted deployment.
Verdict
Inline Manual combines in-app guidance, targeting, localization, and progress analytics across several deployment options. Its paid structure and integration constraints should be reviewed before rollout.
Plans and prices
From Inline Manual's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Employee adoption | $3 a month | unlimited employees · 5 applications · walkthroughs, tooltips, articles · announcements · segmentation · 3 languages · reports · $3.00 per active employee/month |
| iFrames Support add-on | $129 a month | iFrames Support · Add-on - $129/mo |
| Standard Pro | $158 a month | 250 monthly active users · unlimited content · 3 languages · 10 team members · 10 revisions/topic · 2 releases/topic · 3 environments · iFrames add-on $129/mo · standalone player add-on $199/mo · priority support add-on $289/mo · $158 / month |
| Standalone Player add-on | $199 a month | Standalone Player · Add-on - $199/mo |
| Priority Support add-on | $289 a month | Priority Support · Add-on - $289/mo |
| Product Adoption Audit | $399, paid once | onboarding flow review · friction and drop-off analysis · guide and announcement recommendations · 45-minute consultation · $399 one-time |
| Enterprise | Priced on request | flexible limits · 70 languages · unlimited team members · dedicated success manager · custom integrations · priority support · Upon request |
The facts
Each one read from Inline Manual's own pages, with the date it was checked.
What it does
- Analytics
- Analytics show walkthrough performance, user completion stages, drop-off points and third-party analytics exports.checked 15 Oct 2026
- Announcements
- Modal announcements can communicate webinars, training, feature releases and downtime inside an application.checked 15 Oct 2026
- Automation
- Automation can launch content automatically and perform click shortcuts for repetitive workflows.checked 15 Oct 2026
- Branching
- Branching lets content follow different paths based on user answers or activity.checked 15 Oct 2026
- Builder migration
- Inline Manual is replacing its legacy Authoring Tool with a Builder using drag-and-drop blocks and a newer WYSIWYG editor.checked 15 Oct 2026
- Documentation depth
- The help center covers walkthroughs, tooltips, articles, analytics, people tracking, segmentation, automation, integrations, installation, troubleshooting, customization and developer callbacks.checked 15 Oct 2026
- Feedback and NPS
- Feedback widgets and NPS surveys collect user sentiment directly inside the product.checked 15 Oct 2026
- Guidance features
- Features include walkthroughs, tooltips, hotspots, announcements, banners, checklists, an in-app help center, feedback, and NPS surveys.checked 7 Oct 2026
- Installation
- Deployment requires a Chrome authoring extension plus a short JavaScript player snippet installed in the target application.checked 15 Oct 2026
- Integration limits
- Third-party analytics integrations send event information one way and require the analytics services to already be installed in the application.checked 7 Oct 2026
- Integrations
- Documented integrations include Google Analytics, Google Tag Manager, Mixpanel, Heap, Intercom, Kissmetrics, Marketo, Segment and Woopra.checked 15 Oct 2026
- JavaScript extensibility
- The pricing comparison lists a JavaScript API, player callbacks, editor callbacks and step templates.checked 15 Oct 2026
- Languages
- Inline Manual supports more than 70 languages, including right-to-left languages; the Standard Pro pricing comparison lists 3 languages and Enterprise lists 70.checked 7 Oct 2026
- Licence
- The terms describe Inline Manual as proprietary hosted software and grant customers limited subscription rights rather than ownership.checked 15 Oct 2026
- Limit: backend speed
- A G2 reviewer reported slow backend updates that made iterative tutorial quality assurance difficult.checked 15 Oct 2026
- Limit: conditional flows
- A G2 reviewer reported that segmentation could decide whether a topic appears but could not direct next-step actions, forcing duplicated topics.checked 15 Oct 2026
The company
- Company
- Inline Manual says it was created in 2012, and its site lists Inline Manual Ltd. at 20-22 Wenlock Road, London, England.checked 7 Oct 2026
- Company facts
- LinkedIn lists Inline Manual as privately held, headquartered in London, founded in 2014 and employing 11–50 people.checked 15 Oct 2026
- Company history
- The official homepage says the product has been built since 2012 and is used by more than 500 companies.checked 15 Oct 2026
- Company legal name
- The website footer identifies the maker as Inline Manual Ltd.checked 15 Oct 2026
- Founded
- 2012checked 28 Sep 2026
- Funding and ownership
- A LinkedIn company update describes Inline Manual as a self-funded independent software team.checked 15 Oct 2026
- Headquarters
- London, Englandchecked 28 Sep 2026
Where it runs
- In-app help center
- The in-app help center supports searchable articles, contextual content, walkthrough restart and quick-access support buttons.checked 15 Oct 2026
