Helpwise
Helpwise is a customer communications tool that gathers queries from multiple channels in a Universal Inbox for teams to manage and answer together.
What Helpwise is
Helpwise is a customer communications tool that gathers queries from multiple channels in a Universal Inbox for teams to manage and answer together. Teammates can assign conversations, mention colleagues in notes, share drafts, and use collision detection to spot when someone else is responding to the same thread. Custom rules can automate delegation, tagging, and replies; Smart Assign supports round-robin, load-balancing, or random assignment. Integrations listed include Gmail, Outlook, WhatsApp, Facebook, Instagram, Twilio, HubSpot, Zapier, Pipedrive, and Shopify. Teams can also connect an internal app or create custom channel inboxes using APIs. Helpwise is available on web, Android, and iOS. Its security information says data in transit is encrypted with HTTPS, while uploaded files, email content, message metadata, and backups are encrypted at rest. Standard, Premium, and Advanced plan details list different inbox, saved reply, and automation limits.
Good
- Combines multiple channels in one inbox
- Includes team assignment and collision detection
- Automates delegation, tagging, and replies
- Available on web, Android, and iOS
- Offers a seven-day trial
Watch out
- No free plan
- Annual-billed starting price is $12 per user per month
- Standard limits users to three shared inboxes
Who it suits
Helpwise suits teams handling many customer queries across channels, especially where several people need to reply to or access conversations. The listed use cases include customer success, finance, HR, procurement, support, sales, and operations.
Verdict
Helpwise combines shared inboxes, team collaboration, automation, and integrations for customer communications. Compare plan limits for inboxes and automation with the needs of your team.
Plans and prices
From Helpwise's own pricing page, checked 29 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Standard | $15 a month | Minimum 2, maximum 10 users · 3 shared inboxes · 15 saved replies · email, live chat and Facebook · Monthly |
| Premium | $29 a month | Minimum 2 users · 10 shared inboxes · 25 automation rules · advanced analytics · all integrations · Monthly |
| Advanced | $49 a month | Minimum 3 users · 30 shared inboxes · unlimited automation rules · SLA rules · priority support · SSO · Monthly |
The facts
Each one read from Helpwise's own pages, with the date it was checked.
What it does
- Automation
- Custom rules can automate query delegation, tagging, and replies, and Smart Assign supports round-robin, load-balancing, or random assignment.checked 29 Sep 2026
- Hosting
- Helpwise says it is hosted on Amazon Web Services and uses Amazon RDS for its database.checked 29 Sep 2026
- Integrations
- The integration directory lists Gmail, Microsoft Office 365/Outlook, WhatsApp, Facebook, Instagram, Twilio, HubSpot, Zapier, Pipedrive, and Shopify among its integrations.checked 29 Sep 2026
- Mobile access
- The pricing page FAQ says Helpwise is available as a web app and on Android and iOS devices.checked 29 Sep 2026
- Product
- Helpwise describes itself as a customer communications tool for growing teams to reply to customer conversations and manage workload in a smart, automated way.checked 29 Sep 2026
- Security
- The security page says data in transit is encrypted using HTTPS and uploaded files, email content, message metadata, and backups are encrypted at rest.checked 29 Sep 2026
- Security testing
- Helpwise says it conducts periodic third-party manual penetration tests and that reports can be requested by email.checked 29 Sep 2026
- Support
- The pricing comparison lists same-day email response for all three plans and live-chat support for Premium and Advanced.checked 29 Sep 2026
- Universal inbox
- The Universal Inbox brings customer queries from multiple channels into one place.checked 29 Sep 2026
The company
- Best-fit teams
- Helpwise says it suits teams receiving many customer queries where multiple team members need to reply to or access the conversations, and names customer success, finance, HR, procurement, support, sales, and operations teams.checked 29 Sep 2026
- Founded
- 2019checked 28 Sep 2026
- Headquarters
- Palo Alto, California, United Stateschecked 28 Sep 2026
- Team collaboration
- Users can mention teammates in conversation notes, assign conversations, share drafts, and use collision detection to see when another person is replying to the same thread.checked 29 Sep 2026
Where it runs
- Custom apps
- Helpwise says users can connect an internal app and view its data in Helpwise, and can create custom inboxes for communication channels using its APIs.checked 29 Sep 2026
Money
- Plan limits
- Standard includes three shared inboxes and 15 saved replies, Premium includes 10 shared inboxes and 25 automation rules, and Advanced includes 30 shared inboxes and unlimited automation rules.checked 29 Sep 2026
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