Grateful

B tier on Restaurant Tip Management SoftwareScore 7.1 · #3 of 22

Android app: Yes
Free plan: Yes
Runs on: Android, Web

grateful.net

Summary

Grateful provides direct tipping and tronc compliance services for hospitality businesses. It applies allocation rules automatically across shifts, team members and sites, with different rules for different venues managed from one dashboard. Independent troncmaster oversight is intended to help schemes meet HMRC requirements. Employees can use the Android app to view tronc earnings and how distributions were calculated, although Peer to Peer earnings are not visible on the platform. Customers can tip workers directly to their accounts without cash or business administration. STASH divides tips and tronc payments between spending and an FSCS-protected savings account; it is included with every Grateful customer at no additional cost. Tronc data can flow into payroll through API integrations including Xero, Sage and Fourth. Listed integrations and partnerships include 3SPOS, Bizimply, Deputy, Epos Now, Fourth Hospitality, Harri, Kobas, Oracle Simphony, Toast and workforce.com. Grateful is available on Android and the web. Pricing for tronc and compliance services is on request; direct tipping has a small incremental fee charged to the customer, with no business cost.

Who it is for

It suits hospitality businesses that need to allocate tronc across shifts or venues and provide direct customer tipping. Employees who want to check their tronc breakdown can use the app, but Peer to Peer earnings are not shown there.

What is good

Allocation rules apply automatically across shifts and sites.
Independent troncmaster oversight supports HMRC-aligned schemes.
STASH savings is included at no additional cost.
Payroll API integrations include Xero, Sage and Fourth.

What to know first

Peer to Peer earnings are not visible to team members.
Tronc and compliance pricing is provided on request.
Direct tipping has a customer-paid transaction fee.

Verdict

Grateful combines tronc administration, employee earnings visibility and customer-to-worker tipping for hospitality businesses. Pricing depends on the service: compliance pricing is on request, while direct tipping charges a small fee to customers.

Grateful plans and pricing

All plans

STASH Free Included as standard with every Grateful customer; no additional cost Automatic savings from tips or tronc payments · no extra app · no manual transfers support.grateful.net · 1 Oct 2026

Tronc & Compliance Not published Pricing depends on which part of Grateful you’re using; get a quote Multi-site management · independent troncmaster oversight · payroll integrations grateful.net · 1 Oct 2026

Direct Tipping Not published Small incremental fee per transaction charged to the customer; no cost for the business No setup costs · no contracts · recipients receive 100% of their tip instantly grateful.net · 1 Oct 2026

Compared on restaurant tip management software

Free plan: Nograteful.net
Custom pool rules: Yesgrateful.net
Payroll export: bothgrateful.net
POS integrations: 11grateful.net
Shift allocation: Yesgrateful.net
Employee app: Yesgrateful.net
Record granularity: shiftgrateful.net

Facts

Purpose: Grateful provides direct tipping and tronc compliance services for hospitality businesses.grateful.net · 1 Oct 2026
Automated allocation: Allocation rules are set once and applied automatically across shifts, team members and sites.grateful.net · 1 Oct 2026
Governance: Grateful provides independent troncmaster oversight to help schemes operate in line with HMRC requirements.grateful.net · 1 Oct 2026
Employee visibility: Employees can see their tronc earnings in the Grateful app with a breakdown of how distributions are calculated.grateful.net · 1 Oct 2026
Payroll integrations: Tronc data flows into payroll through API integrations including Xero, Sage and Fourth.grateful.net · 1 Oct 2026
Multi-site support: Different venues can use different allocation rules while being managed centrally through one dashboard.grateful.net · 1 Oct 2026
Direct tipping: Customers can tip workers directly to their accounts in seconds without cash or business administration.grateful.net · 1 Oct 2026
STASH savings: STASH automatically splits tips and tronc payments between spending and an FSCS-protected savings account.grateful.net · 1 Oct 2026
Integrations: Grateful lists integrations and partnerships including 3SPOS, Bizimply, Deputy, Epos Now, Fourth Hospitality, Harri, Kobas, Oracle Simphony, Toast and workforce.com.grateful.net · 1 Oct 2026
Security and privacy: Grateful says it uses appropriate technical security measures, organisational measures and staff data-protection training, and is registered with the UK ICO as Grtfl Limited.grateful.net · 1 Oct 2026
Support: The support centre provides Messenger, email and telephone support channels.support.grateful.net · 1 Oct 2026
Visibility limit: Team members cannot see Peer to Peer earnings on the platform.grateful.net · 1 Oct 2026
Company: Grtfl Ltd is registered in England under registration number 13870259.grateful.net · 1 Oct 2026
Origin: Mason Potter says he co-founded Grateful in 2022 with Jarrod Potter and Damian Guy.grateful.net · 1 Oct 2026