eCareCRM

eCareCRM is a healthcare CRM for organizations managing patient engagement, referrals, intake, and operational workflows. It is best suited to practices and health networks that need healthcare-specific communication and routing, rather than a general-purpose CRM. Its broad workflow scope and unlimited-user plans are appealing, but the monthly starting price and custom-priced upper tier make it a substantial commitment.

Overview

eCareCRM brings inquiries from web forms, calls, chats, referrals, and campaigns into a system that can route them by team, location, or specialty. That makes it a stronger fit for organizations coordinating intake across services than for teams seeking only a contact database. Referral management, patient and provider relationships, and workflow automation are all supported.

Its communication timeline combines SMS, email, voice, web chat, and voicemail. Automated journeys cover recalls, appointment preparation, post-visit follow-ups, and re-engagement, while review requests can be automated and negative feedback routed privately. Analytics span acquisition, campaign return, cost per acquisition, intake drop-offs, and provider or location performance—a useful operational view for organizations tracking where patient journeys stall.

Key features

Integrations include EHR and business systems such as Epic, athenahealth, MEDITECH, Salesforce, and Zoho CRM. The platform describes real-time HL7 and FHIR integrations, which are relevant to organizations connecting clinical and business workflows. Customers can export data in FHIR or CSV formats.

Security measures include AES-256 encryption at rest, TLS 1.3 in transit, role-based access controls, and multi-factor authentication for admin roles. The maker says every customer receives a signed HIPAA Business Associate Agreement and that SOC 2 Type II is audited annually. HITRUST CSF v11 certification is in progress, not complete. The maker also says it does not train AI models on customer PHI without explicit consent.

Every plan includes US-based phone and email support and free data migration. The stated go-live timeline is 6 to 8 weeks, so organizations should account for implementation time rather than expect an immediate rollout.

Pricing

A 30-day trial provides full platform access without requiring a credit card. There is no free plan, so continued use requires a paid subscription.

• Starter: $499 a month, billed monthly. Aimed at small practices and pilot deployments, it includes core features, email support, standard integrations, and unlimited users. Its monthly billing and unlimited seats suit a small organization wanting a defined entry tier, but email support and standard integrations may be limiting for teams needing priority help or custom connections.
• Growth: $1,499 a month. For mid-sized organizations, it adds advanced reporting, custom integrations, priority support, and a dedicated implementation manager, while keeping unlimited users. The higher price is most defensible when those integration and implementation needs matter; smaller teams may not need the added scope.
• Enterprise: custom pricing for health systems and multi-state networks. It includes SSO, custom SLAs, HITRUST attestation, white-glove implementation, and unlimited users. This is the tier for organizations requiring enterprise deployment terms, but the custom quote means cost needs to be established directly.

Platforms

eCareCRM supports Android, iOS, web, and API access. That combination accommodates mobile users and organizations connecting the CRM to other systems.

Who it's for

The product is built for healthcare organizations, with specialty workflows described for behavioral health, ABA therapy, fertility and OB/GYN, and home care. It is a better match for teams coordinating patient journeys and referrals than for businesses seeking a low-cost, broadly applicable CRM. The 6 to 8 week go-live timeline also makes it less suited to organizations needing a rapid deployment.

Pros and cons

• Pros: Intake routing covers multiple sources and can direct inquiries by team, location, or specialty, helping organizations manage varied entry points.
• Pros: Patient communications, follow-up automation, reputation workflows, and operational analytics sit in one healthcare-focused product.
• Pros: Unlimited users across all three plans avoid per-seat growth charges, while Growth and Enterprise add capabilities for more complex deployments.
• Cons: Starter costs $499 a month, and there is no free plan; that is a meaningful threshold for small practices evaluating a CRM.
• Cons: Growth costs $1,499 a month, while Enterprise uses custom pricing, so larger deployments need to weigh implementation and integration needs against a less predictable budget.
• Cons: HITRUST CSF v11 certification is still in progress, which matters to buyers specifically requiring completed certification.

Alternatives

Census CRM is worth considering when referral partner accounts, a 90-day attribution window, channel ROI, and HLOC relationships are central to business development; its licenses are quote-scoped per seat on a demo.

Salesforce Health Cloud is an alternative for buyers comparing a paid healthcare CRM with Android, iOS, web, and API platforms; its Health Cloud Sales & Service Core plan is $350 a month, billed annually.

Zoho CRM may suit teams that want a freemium general CRM: its free plan covers three users, with a Standard plan at $23 a month billed annually.

ZynReach Healthcare CRM is another paid healthcare CRM option, with API and web platforms and a Starter plan at $29 a month.

BizzField Healthcare CRM is an alternative for teams seeking a healthcare CRM across Android, iOS, and web with custom-quoted pricing.

Cured Provider Relationship Management is another paid option for provider relationship management.

Salesforce Life Sciences Cloud is an alternative for life-sciences-focused teams; its Life Sciences Cloud Core plan is $350 a month, billed annually.

Exeevo Omnipresence CRM is another paid CRM option.

Browse Healthcare CRM Software for more options in the category.

Verdict

eCareCRM is a strong fit for healthcare practices and networks that need intake routing, patient communications, referral handling, and automation in one system, especially when unlimited users and healthcare integrations matter. Choose it if those operational needs justify the monthly cost and planned implementation; look elsewhere if your budget calls for a free or low-cost CRM, or if you require HITRUST certification already in place.