E-MetroTel UCX
The facts below are what the maker publishes about E-MetroTel UCX, checked and dated. Our editors have not written about it yet.
Plans and prices
From E-MetroTel UCX's own pricing page, checked 12 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| UCX-Cloud Mini | $17.50 a month | Up to 32 users · IVR · multi-device support · voicemail · call forwarding · mobile app · XSTIM integration · Per user/month billed monthly |
| UCX-Cloud Pro | $22 a month | Up to 1000 users · call recording · advanced analytics · priority support · video conferencing · chat and team messaging · Per user/month billed monthly |
| Enterprise | Priced on request | Unlimited users · API access · dedicated account manager · custom integration · SLA guarantee · priority support · Custom Pricing |
The facts
Each one read from E-MetroTel UCX's own pages, with the date it was checked.
What it does
- AI features
- Its AI features include voicemail transcription, conversation summaries, sentiment analysis, and follow-up prompts.checked 12 Oct 2026
- API and call control
- The maker's web integrations page describes API integrations and support for click-to-dial, call recording, conferencing, and call transfer.checked 12 Oct 2026
- Auto attendant
- Yeschecked 22 Sep 2026
- Calling
- Users can make and receive business calls from mobile, desktop, or browser.checked 12 Oct 2026
- Call routing
- customchecked 22 Sep 2026
- Collaboration
- The platform offers shared messaging channels, video and calling, and analytics and reporting.checked 12 Oct 2026
- Contact center channels
- The omnichannel contact center supports voice, webchat, Facebook Messenger, WhatsApp, SMS, and email.checked 12 Oct 2026
- Hardware and number porting
- The maker says UCX Cloud requires no special hardware and supports porting existing business phone numbers.checked 12 Oct 2026
- Included users
- 32checked 22 Sep 2026
- Integrations
- The maker says UCX Cloud has built-in integrations with Microsoft Teams and Salesforce, and API-based integration is possible for SugarCRM and Microsoft Active Directory.checked 12 Oct 2026
- Intended users
- The maker describes UCX Cloud as built for organizations operating across multiple locations, including retail, finance, auto dealerships, and enterprise offices.checked 12 Oct 2026
- Product
- UCX Cloud is a cloud phone system combining voice, messaging, mobile fax, and CRM-connected workflows under one admin panel.checked 12 Oct 2026
- Security and deployment
- The maker says UCX Cloud offers a built-in firewall, secure data management, and cloud, on-premise, or hybrid deployment options.checked 12 Oct 2026
- Support
- The product page lists global support, while its Pro plan includes priority support and Enterprise lists a dedicated account manager.checked 12 Oct 2026
- Voicemail transcription
- Yeschecked 22 Sep 2026
The company
- Company background
- E-MetroTel says it was founded in 2009 and has design and support teams across the United States, Canada, Europe, and Asia-Pacific.checked 12 Oct 2026
- Founded
- 2009checked 28 Sep 2026
Where it runs
- Desktop and mobile apps
- Yeschecked 22 Sep 2026
- Mobile and desktop apps
- The maker provides Infinity 3065 softphone downloads for iOS, Android, and Windows, and says they are supported on UCX Release 7.0 platforms.checked 12 Oct 2026
Money
- Free plan
- Nochecked 22 Sep 2026
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